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User Experience (UX) Designer

Date: May 13, 2022

Location: Winnipeg, MB, CA, R3C-3P1 Saskatoon, SK, CA, S7H-0W5 Nepean, ON, CA, K2E-7W5 Calgary, AB, CA, T2R-0E4 Kitchener, ON, CA, N2G-1H6 Toronto, ON, CA, M2P-2B7 Regina, SK, CA, S4S-6X3 Edmonton, AB, CA, T6E-6A8 Moncton, New Brunswick, CA, E1E-4R5 Vancouver, British Columbia, CA, V6J-4Y3

Company: Wawanesa Insurance

 

We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada. 
 

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
 

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

 

Job Overview

This exciting and rewarding job opportunity is part of our User Experience (UX) Design practice. Working under minimal supervision within a collaborative and supportive team, the successful candidate will contribute to Wawanesa’s success by crafting superb and consistent digital experiences for our customers, brokers, and employees.

 

You will collaborate with our marketing, customer & broker experience, e-commerce, and digital transformation teams to help turn user needs and requirements into meaningful experiences. You will also work closely with our agile delivery teams and vendors to ensure delivery is user centered and that digital products exceed user expectations and align with the Wawanesa brand.

 

As the ideal candidate, you care about the fine details and are passionate about achieving the best experience possible for the user. You have familiarity with business outcomes and software development and can work effectively in an agile environment. You’re comfortable presenting and informing your work to different audiences and can navigate feedback from a variety of stakeholders. You also believe work should be fun and are a continuous learner who is enthusiastic about helping others.
 

Job Responsibilities

  • Design and develop user interfaces and user flows based on requirements and feedback from stakeholder groups.
  • Create UI wireframes, mockups and interactive prototypes.
  • Provide end to end analysis of our digital platforms with the user needs in mind.
  • Work directly with Solution Analysts to review requirements and provide feedback on documentation.
  • Participate in planning activities as needed.
  • Develop HTML and CSS templates for digital applications.
  • Work directly with development teams to provide HTML and CSS templating and support.
  • Diagnose, troubleshoot and resolve browser and device-based experience issues.
  • Estimate and track progress on work tasks.
  • Interact with the Customer Experience (CX) team to ensure alignment with the latest customer and user trends.
  • Interact with Marketing team to ensure brand alignment and consistency.
  • Improve upon and ensure the adherence to the established practices, processes, and guidelines.
  • Develop UI documentation and UI templates for use by other groups.
  • Keep current with relevant technologies, techniques, and design paradigms.
  • Mentor junior UX team members.
  • Perform other duties as assigned.

Qualifications

  • Completion of Post-secondary degree or diploma in Graphic Design, Digital Media or equivalent experience.
  • 2 to 12 years practical experience planning, designing, developing, and integrating user interfaces into production applications using current technologies.
  • Experience using design and prototyping tools, such as the Adobe Suite, Figma, Invision, UXPin, etc.
  • Experience using user testing tools such as UserTesting, UserZoom, etc.
  • Experience using analytics tools such as Google Analytics, User Replay, etc. 
  • Solid HTML and CSS skills and the ability to troubleshoot browser and device display issues.
  • Detail oriented with analytical and problem-solving skills to recognize and identify issues and take proper action to resolve them.
  • Excellent communication skills, with the ability to communicate in a clear and concise manner with style fitting for the audience and message.
  • Planning and organizing skills, with the ability to implement plans by prioritizing and multi-tasking.
  • Effective presentation skills with the ability to communicate designs and design rationale.
  • Good working knowledge of JavaScript is considered an asset.
  • Experience with JavaScript frameworks such as Angular, React, or Vue is considered an asset.
  • Experience using agile methodologies such as Scrum, Kanban, and SAFe considered an asset.
  • Certifications in relevant technology or processes is considered an asset.
  • Knowledge and experience in the insurance industry is considered an asset.

#LI-REMOTE

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 


Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.


If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.


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