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Tele-Interviewer - Underwriter II - Individual (remote)

Date: May 6, 2022

Location: Winnipeg, MB, CA, R3C-1A8 Calgary, AB, CA, T2R-0E4 Edmonton, AB, CA, T6E-6A8 Toronto, ON, CA, M2P-2B7 Vancouver, British Columbia, CA, V6J-4Y3

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada. 

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

Working under general supervision, this role supports Wawanesa’s success by coordinating and conducting medical interviews with clients applying for life insurance, reviewing and assessing the risk of life and living benefits insurance applications.  This role is responsible for collection of confidential information about client’s medical and non-medical history, review medical, financial, and personal information to determine an applicant's insurability using online and internal tools.


Job Responsibilities:

  • Complete recorded tele interviews and document the answers while demonstrating active listening skills and applying the underwriting knowledge and creativity to deliver exceptional customer experience
  • Review individual life insurance applications and underwriting requirements to evaluate the degree of risk involved through assessment of an individual's medical history, habits, occupational hazards, financial background, insurable interest and other information pertinent to the decision.
  • Select and classify risks according to company and reinsurance underwriting guidelines, and compliance with all legislation and consumer regulation as they apply to risk classification, privacy and disclosure.
  • Develop and maintain a strong working knowledge of company underwriting guidelines, workflow, and business rules to properly refer cases to reinsurers, order additional underwriting requirements, and refer cases to senior underwriters for review.
  • Maintain accurate records of decisions made and maintain completeness of policy data.
  • Work effectively towards team goals.
  • Provide excellent customer service and build positive relationships with internal and external clients including customers, brokers, reinsurers, and internal business units.
  • Meet or exceed company service standards
  • Perform other duties as assigned


  • One (1) years' experience in Life and/or Living Benefits is required.
  • Experience in medical interview or a call centre or a customer service environment
  • Post-secondary education or related business/field experience.
  • Actively working towards or completion of FALU (Fellow, Academy of Life Underwriting) is required.
  • Actively working towards or completion of FLMI (Fellow, Life Management Institute) is required.
  • Strong knowledge of human anatomy, medical terminology, diseases, tests, and treatments. 
  • Strong knowledge of non-medical risk factors (e.g. occupation, avocation, etc.).
  • Working knowledge of Microsoft Office suite is required.
  • A commitment to continuous learning and personal development is required.
  • Strong analytical and problem-solving skills with the ability to select and implement best solutions.
  • Comfortable working under pressure in a high volume, fast paced environment and handling stressful situations in a professional manner 
  • Strong time management and organization skills with the ability to establish priorities and meet Company service standards, while being flexible in times of pressure and change
  • Ability to contribute to a positive and collaborative work atmosphere 
  • Strong communication skills, both written and oral, with the ability to communicate at the right level for the audience.
  • Excellent attention to detail with the ability to review information carefully and comprehensively

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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