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Systems Administrator - ServiceNow

Date: Mar 26, 2021

Location: Winnipeg, MB, CA, R3C-3P1

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

Working under minimal supervision, this job supports Wawanesa’s success by ensuring systems availability and accessibility for business applications by providing Level 2 support for break/fix issues and related enhancement requests in the ServiceNow environment.


 This is a full-time temporary position that is expected to end around the end of the calendar year.


Job Responsibilities

  • Performs user Administration, creation and maintenance of groups and users, managing access requests for Add/Remove/Modify of permissions and maintaining access controls to ensure compliance.
  • Possesses an in-depth working knowledge of the technical implementation of various ServiceNow ITSM modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Knowledge Management, Reporting and Dashboards, MID Server, Inbound/Outbound notifications, Discovery, and related tool integrations with other systems. 
  • Continuously look for improvement/development/enhancement opportunities to streamline existing processes.
  • Performs administration of associated forms, lists, and drop-down values related to all modules and other process related workflows.
  • Creates update sets to move customizations between environments.
  • Schedules clones and conducting all post-clone activities.
  • Performs extensive testing to support a validated environment.
  • Implements ServiceNow workflows and leverages system automation to streamline processes.
  • Performs other duties as assigned.


  • Minimum of 3 years of ServiceNow administration experience, ServiceNow Administration certification is considered an asset.
  • Familiarity with SaaS (Software as a Service) and cloud-based technologies.
  • Strong ability to work with Java and JavaScript and open source tools in an agile development environment.
  • Experience with database design schemas and data modelling.
  • Familiar with webservices development include SOAP.
  • Previous experience of working in an Agile Development Methodology.
  • Strong requirements gathering experience.
  • Demonstrated ability to work as of a team and build strong working relationships. 
  • Demonstrated ability to work effectively and collaboratively with both Business and IS colleagues.
  • Demonstrated customer service orientation and initiative and willingness to learn new technologies. 
  • Solid Microsoft Word, and Excel skills capable of producing procedural documentation, queries and reports.
  • A background in IT Service Management processes and best practices.
  • Experience working with implementing ITIL based processes.
  • Working experience of Best Practices and the functionality provided by an out-of-box system.
  • Extensive knowledge of IT functions, technologies, and services and their relationship with Compliance requirements.
  • Strong written and verbal communication skills, capable of communicating in a clear and concise manner.
  • Strong planning and organizing skills capable of multitasking effectively and prioritizing appropriately.


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.