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Senior Solution Analyst - Agile Coach

Date: May 24, 2022

Location: Winnipeg, MB, CA, R3C-3P1 Toronto, ON, CA, M2P-2B7 Vancouver, British Columbia, CA, V6J-4Y3 Nepean, ON, CA, K2E-7W5 Moncton, New Brunswick, CA, E1E-4R5 Regina, SK, CA, S4S-6X3 Calgary, AB, CA, T2R-0E4 Edmonton, AB, CA, T6E-6A8 Saskatoon, SK, CA, S7H-0W5 Kitchener, ON, CA, N2G-1H6

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home, work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada. 

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

This exciting and rewarding job opportunity is part of our Delivery Practice Center for Enablement. Working under minimal supervision within a collaborative and supportive team, the successful candidate will contribute to Wawanesa’s success by enabling other teams in Information Services to deliver high quality value earlier and more effectively with less risk.


You will work with the teams that deliver and maintain our core insurance software, digital products and integrations, and enterprise tools to understand their objectives and aspirations and reduce their cognitive load by providing practical, context-specific guidance and support on ways of working.


As the ideal candidate, you enjoy helping people learn and improve and take pride in their success. You are eager to have organizational impact and are experienced at systematically facilitating change. You believe work should be fun and are a continuous learner who is enthusiastic about topics like agile, quality, risk, and process improvement.


Job Responsibilities

  • Lead the analysis, design and documentation of processes and practices.
  • Meet with teams and leaders to understand their objectives, needs, and impediments.
  • Collaborate with teams and leaders to plan and implement process improvements.
  • Guide teams in the application of appropriate methods that address their impediments or improve their outcomes.
  • Monitor the effectiveness of process improvements.
  • Facilitate change retrospectives to understand effectiveness and incorporate learning.
  • Ensure process improvements comply with relevant regulations
  • Coach and educate teams on new and modern processes and practices.
  • Promote a culture and mindset of continuous learning and improvement.
  • Maintain a high level of knowledge on current standards and IS methodologies.
  • Be familiar with emerging delivery practices, approaches, and tools.
  • Perform other duties as assigned.


  • Five years of experience in a business analysis, process analysis, or process improvement role.
  • Completion of post-secondary degree/certificate or equivalent experience.
  • Demonstrable knowledge in agile, Scrum, Kanban, and continuous delivery.
  • Demonstrable knowledge in testing and quality management.
  • Advanced analysis and problem-solving skills using a structured approach.
  • Advanced understanding of software delivery processes and tools.
  • Excellent communication skills, with the ability to communicate in a clear and concise manner with an appropriate style for the audience and message.
  • Excellent listening skills, with the ability to probe for deeper understanding and surface underlying information.
  • Excellent planning and organizing skills, with the ability to clarify priorities and develop and implement plans.
  • Experience training and guiding teams through change.
  • Good leadership skills to provide support and guidance to team members.
  • Proven ability to work collaboratively in a team environment.
  • Education or experience in project management or change management are considered assets.
  • Knowledge and experience in insurance or similarly regulated industries is considered an asset.


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.


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