Share this Job

Senior Organizational Change Management Specialist

Date: Jun 7, 2021

Location: Toronto, ON, CA, M2P-2B7 Winnipeg, MB, CA, R3C-3P1

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

We are now hiring a Senior Organizational Change Management (OCM) Specialist to join our team.

Working under minimal supervision, in this role you will support Wawanesa’s success by providing people readiness support within the business and assisting in building organizational change management (OCM) capability. This role will increase leaders’ and employees’ understanding and knowledge of OCM, and the speed of adoption and proficiency by individuals impacted by changes, with fostering relationships and building trust as key elements of implementation.

The ideal candidate has a minimum of 5+ years experience in a Senior OCM role, with demonstrated experience and expertise in OCM in large scale, complex change initiatives.

Note: this role can be full time remote/work from home


Job Responsibilities

  • Leads the development and implementation of OCM methodology, strategies and plans to support large to medium scale transformation projects
  • Conducts stakeholder analysis, organizational impact and change readiness assessments to identify change impacts on leaders, employees, and external stakeholders and associated risks
  • Develops and implements OCM strategies and plans to mitigate risks and successfully transition impacted stakeholders through the changes, including the implementation of communication, engagement, change leadership, training, and resistance management strategies and plans
  • Conducts training needs assessments, and leads the development of training strategies, plans and materials on projects
  • Supervises, coaches, trains and mentors program/project team members as required
  • Provides consultation and coaching to leaders as part of projects and initiatives to ensure people change impacts and risks are identified, considered and resolved by the implementation of OCM strategies and plans
  • Coaches, and mentors project teams to ensure a structured application and integration of OCM methodologies within and across projects/programs that aligns with overall program/project plans and business objectives
  • Works with Learning and Development, Human Resources, and Communications areas and others as necessary in the development and implementation of successful OCM strategies and plans
  • Supports the development and enhancement of OCM practices and tools, training curriculum, templates and other materials to support leaders and employees in a consistent and structured approach to managing organizational and people changes
  • Facilitates the development and use of performance metrics to define, measure and report on the progress and success of change and impacts to people on projects
  • Acts as a change leader and advocate, including influencing project sponsors and change champions
  • Perform other duties as assigned


  • Completion of an undergraduate degree (Business, Organizational Behaviour or a related discipline).  A combination of education, training, and experience deemed equivalent may be considered
  • Minimum  five (5) years of experience in organizational change management or related discipline
  • Demonstrated experience and expertise in OCM methodologies, practices, and principles, and in large scale, complex change initiatives
  • Change Management Professional Certification/Designation (e.g. Prosci, CCMP), or equivalent OCM training and experience
  • Demonstrated experienced in facilitation and consultation with a variety of stakeholder groups from senior executives to front line employees on range of simple to complex topics
  • Proven ability to coach and mentor to facilitate effective change
  • Knowledge of adults learning principles and experience delivering training sessions would be an asset
  • Proven experience in project management, including project planning and progress reporting
  • Intermediate skills in MS Office (e.g. Word, Excel, PowerPoint, Project Office, Visio)
  • Strong influencing and negotiation skills leading business leaders towards cultural change and introduction of new concepts
  • Excellent prioritization and organizational skills to manage multiple priorities and navigate through ambiguity
  • Exceptional interpersonal and communication skills adaptable to a variety of audiences, understanding and anticipating reactions as a means to determining needs
  • Excellent analytical and problem solving skills by managing the details of complex problems and delivering the results required
  • Advanced customer service orientation with the ability to present ideas, change plans and solutions and delivery approaches in a business-friendly context
  • Chartered Insurance Professional designation or insurance industry experience is considered an asset
  • Ability and willingness to travel



Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.