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Senior Business Operations Support

Date: Jun 22, 2019

Location: Winnipeg, MB, CA, R3C-3P1

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

Under minimal supervision, the Senior Business Operations Support role contributes to Wawanesa’s success by being a liaison with stakeholders to analyze, solve and document underwriting, claims and regulatory reporting processes and requirements.


Job Responsibilities


  • Collaborate with various stakeholders to ensure department processes contribute to organizational goals and represents the best interests of stakeholders
  • Respond to incidents by using first-level problem determination techniques to analyze, solve and escalate incidents
  • Demonstrate commitment to providing a high level of customer service by communicating with customers to facilitate the timely resolution of reported incidents
  • Recognize, analyze and resolve inconsistencies with data and various system applications
  • Participate in design and business requirements and verify new system technology and enhancements to existing systems, products, services and processes inclusive of planning, designing, executing and evaluating test material
  • Monitor adherence and utilization of processes, procedures and standards and assist in the ongoing improvement of quality and efficiency of such processes including preparing recommended solutions
  • Motivate, train and mentor other Business Operations Support staff
  • Maintain department knowledgebase
  • Perform other duties as assigned



  • Minimum 3 years’ experience in the Property and Casualty Insurance industry
  • Proficient with Microsoft Office tools
  • Strong attention to detail, analysis, and problem solving skills including ability to conduct detailed analysis and identify several solutions
  • Ability to work collaboratively in a team environment including guiding and motivating team members 
  • Strong communication skills with ability to interact professionally and express ideas clearly with a diverse group
  • Strong planning and organizing skills with demonstrated ability to self-manage a fluctuating workload and priorities
  • Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.
  • Good client service orientation with ability to take responsibility for addressing customer needs including communicating with the customer regarding the progress of their request
  • Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies
  • Actively pursuing a GIE/CIP designation is considered an asset
  • Bilingual French/English is preferred
  • Experience with Guidewire software is considered a strong asset



Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.


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