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Manager, Claims Effectiveness

Date: Mar 19, 2021

Location: Winnipeg, MB, CA, R3C-3P1 Toronto, ON, CA, M2P-2B7 Wawanesa, MB, CA, R0K-2G0 Regina, SK, CA, S4S-6X3 Calgary, AB, CA, T2R-0E4 Moncton, New Brunswick, CA, E1E-4R5 Edmonton, AB, CA, T6E-6A8 Saskatoon, SK, CA, S7H-0W5 Vancouver, British Columbia, CA, V6J-4Y3

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

As the Manager, Claims Effectiveness, this role will implement tactics designed to advance the effectiveness of our insurance operations across all Claims Business Lines. This position will report to the Director, Claims Quality Assurance, and partner with the Claims QA Teams in terms of measuring improvement opportunities in Claims through the QA Program results.  This function will have key accountability to evaluate and deliver operationalized solutions to improve adjuster capability across all business areas. 


Job Responsibilities

  • Evaluate, prioritize, and implement opportunities to improve Claims Effectiveness
  • Utilize a change management approach when introducing changes into the organization to ensure change is understood, embedded into the business, sustained, and measured
  • Own and deliver solutions to reduce leakage across all Claims Business Lines
  • Develop reporting to track progress against success metrics 
  • Build and maintain strong relationships with internal business teams and other stakeholders to assist the teams in meeting operational objectives and goals.
  • Coordinate and provide instruction and/or training of improvements and leader coaching as required
  • Adhere to all statutory and regulatory requirements, fair treatment of customer practices and compliance requirements
  • Contribute to special projects as assigned
  • Perform other duties as assigned


  • Thorough knowledge of all aspects of claims handling and/or experience in leading a complex multiline claims operation
  • Extensive knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations\
  • Strong business acumen with excellent analytical and problem-solving skills with the ability to recognize and identify critical issues. 
  • Excellent communication, negotiation, and presentation skills, with the ability to communicate at the right level for the audience and present information or arguments in a convincing manner
  • Excellent collaboration skills, with the ability to ensure group objectives are met
  • Effective organization skills and a demonstrated ability to deliver results in a fast-paced dynamic environment while working independently 
  • Insurance experience 10+ years with solid understanding and experience in P&C Claims Operations
  • Leadership experience is a requirement
  • Consulting experience is an asset
  • Completion of the CRM, CIP and/or FCIP designation is an asset
  • Bilingual in English and French is an asset


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.