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Director, Personal Insurance

Date: Mar 23, 2021

Location: Winnipeg, MB, CA, R3C-3P1 Toronto, ON, CA, M2P-2B7 Vancouver, British Columbia, CA, V6J-4Y3 Edmonton, AB, CA, T6E-6A8 Moncton, New Brunswick, CA, E1E-4R5 Calgary, AB, CA, T2R-0E4

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview


The Director, Personal Insurance is accountable for the financial results of the personal insurance portfolio in Canada.  Responsibilities include product management, product development, input to pricing decisions, liaising with analytics, reporting, creation and maintenance of underwriting guidelines and policy language, as well as overall portfolio analysis and premium leakage reviews.  The role provides guidance to the VP, Personal Insurance on product strategy, risk appetite and risk management based on product, market and analytics.  This position is responsible for advancing the Company's performance by driving improvements in revenue, profit and loss ratio. 


Job Responsibilities

  • Accountable for the financial results of the personal automobile and property product portfolio 
  • Acts as the key point of contact for Management on the product portfolio for which they are responsible 
  • Responsible for all investments in strategic projects designed to support execution of product strategies (e.g., the creation of new insurance products, and insurance product changes)
  • Establishes the strategic direction for the Company's product lines, including portfolio of products and monitoring of operational execution through premium leakage review, portfolio analysis and in collaboration with Actuarial Pricing, on the pricing
  • Development of product strategy, based on data from performance metrics
  • Advancing the Company’s performance by driving improvements in revenue, profit and loss ratio
  • Supports the ongoing business transformation (and other strategic projects which span across Products & Marketing business units), and provides guidance on product, pricing, quality, and portfolio management decisions
  • Maintains an in-depth knowledge of market and product trends, the competitive environment, regulatory actions and decisions and rallies the appropriate team to formulate and implement a response where required
  • Provides guidance on resolution of claims issues in exceptional cases, in consultation with claims and executive leaders
  • Engages senior leaders and facilitates collaboration to drive development and execution of actions as an outcome of portfolio management
  • Creates the rate and product change schedule, in collaboration with the Actuarial Pricing leaders, and manages the analysis and implementation of product and rate reviews to drive financial results 
  • Develops and enhances productive business relationships by liaising with internal and external stakeholders
  • Oversees the development, communication and maintenance of underwriting guidelines and procedures, rating rules, and product wordings
  • Ensures compliance for product related filings with provincial regulators
  • Oversees the development and compliance of broker audits
  • Develops and maintains contractual agreements with outside service providers
  • Develops, coaches/mentors and manages the performance of direct reports, including identification of areas for improvement, and the development of performance improvement plans to ensure achievement of business, functional and individual goals
  • Provides leadership to attract/retain high quality talent, including appropriate employee communication, sound structure/processes, etc.
  • Creates an environment that encourages productivity, collaboration, teamwork, a high level of professionalism, learning and development and a culture of profitable growth across the products business unit
  • Promotes the Company's Code of Conduct and values, and models behaviours that align to these principles
  • Perform other duties as assigned.


  • Ten years of business experience
  • Three years in a management role
  • Bachelor’s Degree in business, actuarial science, or related discipline
  • Relevant industry-related certifications are considered a strong asset (CIP, FCIP, ACAS, FCAS)
  • Expert leadership skills with the ability to influence and gain respect, credibility and confidence from others
  • Ability to make excellent and well justified decisions in complex and high-pressure situations
  • Deep expertise and knowledge of Property and Casualty insurance, strategies, underwriting practices, guidelines, and the external operating environment.
  • Comfortable working in a fast-paced and dynamic environment in which he/she is leading organizational change
  • Possesses personal characteristics of a strong leader – including personal resilience, adaptability, self-awareness and the charisma to develop and communicate a vision with passion
  • Develops, coaches/mentors and manages the performance of other executives to ensure achievement of business, functional and individual goals
  • Shapes a culture which values learning and development at all levels, and appropriately allocates financial resources and human resources to develop the next generation of Personal Insurance technical leaders and actuaries
  • Address any competency gaps in the Product, Pricing and Underwriting area with effective recruitment, training/development plans, staff augmentation and address any areas of over resourcing efficiently through reallocation, retraining or redeployemnt
  • Provides leadership that will attract/retain high quality talent, including high employee engagement and effective communication, structure and processes.
  • Creates an environment that encourages productivity, collaboration, teamwork, a high level of employee engagement , and a culture of profitable growth in Personal Insurance 
  • Promotes the Company's Code of Conduct and values, and models behaviours that align to these principles
  • Exceptional written and verbal communication and presentation skills; ability to influence and effectively negotiate with stakeholders
  • Strong knowledge of Microsoft Office Suite
  • Ability and willingness to travel


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.