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Director, Group Underwriting & Administration

Date: Jul 10, 2019

Location: Winnipeg, MB, CA, R3C-1A8

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

Working under minimal supervision, contributes to Wawanesa’s success by directing, planning, and implementing strategies and initiatives of group life and health insurance products, while offering support and direction in company-wide group business development plans. The Director, Group Underwriting and Administration identifies and implements policies and procedures to ensure quality and consistency, achieve business goals and targets, drive superior customer service, and champion continuous improvement.


Job Responsibilities

  • Lead the Group Operation’s underwriting department by developing sound underwriting philosophies and procedures, with a focus on quality assurance, compliance reviews, and Key Performance Indicators, in compliance with risk tolerance and Company guidelines.
  • Collaborate with the group sales and product teams to advance corporate strategies and achieve new business, profitability and persistency targets to improve financial performance.
  • Lead the Group Operation’s administration department by developing administrative practices that are supported by the terms and conditions of the contracts and booklets and compliant with legislative requirements, while promoting superior service to our customers.
  • Shape the operating model, set strategies and implement tactical plans focused on maintaining and continually improving business and financial performance through efficient and consistent practices in all areas.
  • Analyze and leverage data and metrics that support our ability to deliver best outcomes and consistently superior customer service, monitor performance trends in the portfolio, and create action plans to influence long term profitable growth results.
  • Champion initiatives and be receptive to both employee resistance and acceptance, so that genuine understanding and commitment can occur.
  • Prepare and monitor budget for each department.
  • Oversee and coach a team to ensure the work environment is respectful, challenging and rewarding and employees are maximized to their full potential while contributing to the achievement of Wawanesa's goals.
  • Collaborate with the Senior Leadership team, management and staff to identify issues and their root causes to implement solutions and continually maximize operational effectiveness and reduce costs.
  • Develop and enhance productive business relationships by liaising with internal and external stakeholders.
  • Stay abreast of industry, regulatory and company changes or trends as they relate to the insurance industry.
  • Contribute to and support the development and evolution of Wawanesa's policies and practices.
  • Perform other duties as assigned.
  • Ten years life insurance industry experience with at least five years in group underwriting and five years in a leadership role.
  • Post-secondary education
  • Strong MS Office skills
  • Excellent leadership skills with the ability to communicate a vision, influence and gain respect, credibility and confidence from others.
  • Ability to make excellent and well justified decisions in complex and high pressure situations.
  • Ability to develop and implement comprehensive plans and solutions that bridge complex issues that span across time.
  • Strong business acumen with excellent analytical and problem solving skills with the ability to recognize and identify critical issues while coaching others in effective problem solving practices.
  • Excellent interpersonal, presentation and communication skills with the ability to effectively convey ideas in a persuasive and eloquent manner
  • Ability to work independently and identify potential impacts of decisions while coaching others in effective decision making.
  • Ability to work and complete large complex projects with multiple contributing parties.


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.


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