Director, Claims Analytics & Insights

Date: Sep 22, 2024

Location: Winnipeg, MB, CA, R3C-1P5

Company: Wawanesa Insurance

Job ID: 8595 


Working Business Language: English (This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English.  As such, the successful candidate must be fully proficient in English).

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $160,000- $210,000. Candidates with salary expectations outside of the range are still encouraged to apply. 

 

About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS 
 

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

This role will build out an evolving Claims Analytics team. While bringing advanced analytical capability to claims processes and reporting, this role leads root cause analysis and investigation into emerging trends, and provides diagnostics and statistical analysis of trends, data-driven insights, and recommendations for action. This leadership role contributes to advancing the effectiveness of our insurance operations by recommending strategies and initiatives to improve Claims’ outcomes and contributes to managing claims’ loss costs following best practices in the P&C Insurance Industry.

 

Job Responsibilities

  • Exemplifies alignment of our purpose: we are here to look after one another and with Wawanesa’s values: Service, Openness, Fairness, Collaboration, Community
  • Builds and develops a team of Claims Advanced Analytics experts and establishes data as the basis for claims insights by supporting and developing technical excellence, analytical capability and driving engagement with Wawanesa’s values and vision.
  • Collaborates with the Data & Analytics Office to evolve the data foundation for Claims - gaining stronger insights by bringing all claims data points together, meaningfully organizing claims data and making claims data more accessible and interpretable so we better understand our members and enable our aspirations.
  • Conducts thorough statistical analysis of claims data to identify trends, anomalies, and opportunities for improvement. 
  • Develops and maintains claims reports and dashboards to monitor claims performance and reserve adequacy. 
  • Serves as a liaison between Enterprise Actuarial Services teams and Claims departments, ensuring effective communication and collaboration.
  • Stays informed on issues affecting both Claims and Enterprise Actuarial Services teams, analyzing their potential impacts on all functions.
  • Leads quantification of the impacts of regulatory reforms, changes in claims operations and other relevant factors. 
  • Leads a team of Claims Operational Insights specialists, who are responsible for the creation, design, and delivery of Claims business intelligence and management information framework for Claims Operations 
  • Leverages data and metrics to support our ability to deliver industry best outcomes, superior customer service, and consistency in reserving practices and claims settlements.
  • Works closely with regional and executive stakeholders at all levels of the organization to provide timely information, insights, and proposals to enable better decision making. 
  • Stays abreast of industry, regulatory and company changes or trends as they relate to the P&C insurance industry in general and actuarial insights in particular.
  • Oversees and coaches a team to ensure the work environment is respectful, challenging and rewarding and employees are maximized to their full potential while contributing to the achievement of Wawanesa's goals.
  • Develops and enhances productive business relationships by consulting with internal and external stakeholders. 
  • Performs other duties as assigned.

Qualifications

  • Experience in an advanced analytics leadership role with a claims focus is ideal for this candidate.
  • Recommended 10 years’ property and casualty analytics experience, with three years in a leadership role.
  • ACAS designation recommended, and Fellow of the Casualty Actuarial Society is preferred.
  • Strong understanding of actuarial processes and reserving techniques (reserving experience preferred)
  • Undergraduate university degree in Actuarial Science, Statistics, Mathematics, or other related field of study.
  • Experience of delivering insight and recommendations to a wide range of stakeholders.
  • Strong relationship management skills – ability to manage key relationships and act independently.
  • Excellent communication style – ability to interact with Executives, Senior Management and other key stakeholders with the competence to effectively convey ideas in a persuasive and eloquent manner.
  • Strong leadership skills and experience to create a high-performing employee culture.
  • A passion and drive to want to get things right for the customer.
  • Ability to make well justified decisions in complex and high-pressure situations.
  • Ability to develop and implement comprehensive plans and solutions that bridge complex issues spanning across time.
  • Strong business acumen with critical thinking and problem-solving skills leading to the ability to recognize and identify critical issues.
  • CIP or equivalent Property and Casualty industry designation considered an asset.
  • Ability and willingness to travel.
     

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Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!


Diversity Equity, Inclusion & Belonging
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence,
jobs@wawanesa.com.   

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.


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