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Desktop Support I

Date: Nov 18, 2020

Location: Winnipeg, MB, CA, R3C-3P1

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

Working under general supervision, this job contributes to Wawanesa’s success by ensuring desktop systems availability throughout the enterprise. The desktop support technician fulfills service requests and performs maintenance activities in a customer friendly atmosphere.
Job Responsibilities

  • Follows pre-defined processes to resolve service requests
  • Works with others (both internally and externally) to complete requests in a productive and courteous manner
  • Communicates progress and escalates for assistances to ensure efficiency
  • Creates and maintains documentation to share information and ensure repeatability
  • Performs system maintenance activities
  • Protects clients data and privacy
  • Monitors performance, capacity and stability of the desktop systems
  • Performs other duties as assigned
  • Obtained or currently pursuing a post-secondary technical certification. Experience may substitute for education or certification
  • 1 year experience working in a diverse technology environment
  • Experience with solving Microsoft Windows and Microsoft Office problems is required
  • Experience with diagnosing desktop hardware issues
  • Position requires high mobility throughout several office buildings to meet customer requirements. This may include lifting to 30lbs, squatting, and pushing carts with heavy equipment.
  • Position requires a flexible work schedule. On occasion work will be done outside normal business hours to accommodate business needs
  • Good customer service skills by providing friendly, cheerful service.
  • Good organization skills by prioritizing and reprioritizing tasks appropriately
  • Ability to work in a collaboration with other team members, sharing knowledge and know how
  • College Diploma or University Degree is considered an asset
  • Basic experience with ITIL Processes is considered an asset


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.