Broker Training & Communications Specialist

Working under minimal supervision, the Broker Training and Communications Specialist contributes to Wawanesa’s success by planning, directing, managing, implementing, and delivering comprehensive Sales and Business Development training programs and associated communication, to Brokers and the Business Development team.  This role utilizes a blend of learning methodologies as the business gives direction to training needs required.

Note: please submit your resume in both English and French, both versions in one document

Job Responsibilities

• Lead the design, development, implementation, and delivery of comprehensive sales and business development training programs and training methodologies with direction from the business 
• Deliver sales and business development training programs to Brokers and the Business Development team through appropriate training methods (simulations, mentoring, on the job training, professional development classes, etc.)
• Partner with internal stakeholders and liaise with subject matter experts regarding instructional design
• Develop, deliver and manage communications pertaining to Sales and Business development to ensure consistent, appropriate and accurate messaging
• Review and maintain existing training programs to ensure all content is relevant and up to date 
• Ensure ongoing education and development by researching, creating and deploying new training opportunities for Brokers and the Business Development department.
• Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and implement continuous improvement efforts for training programs
• Create and manage annual broker training schedule and training budget, inclusive of securing facilities and all required resources 
• Provide continual follow up with training participants to ensure training requirements are met. This includes:
  • Emailing training pre-work and class reminders to applicable participants
  • Shipping training materials, managing catering, coordinating training vendors and filing contracts
  • Enrolling participants, scheduling courses, maintaining a training calendar and booking training rooms
• Liaise with Organizational development to ensure delivery of best practices in training & development 
• Perform other duties as assigned

• Minimum of 5 years’ experience planning, designing, developing, coordinating and conducting training programs or relevant industry experience with training components
• Completion of post-secondary degree/certificate or equivalent experience.
• Excellent communication, negotiation and presentation skills 
• Excellent planning and organizing skills, with the proven ability to prioritize, handle multiple assignments, manage cost estimates, work accurately within tight timelines and interact collaboratively in a team environment
• Excellent attention to detail with the ability to develop relevant information and potential impacts
• Proficient with Microsoft Office Suite or other presentation/training tools
• Ability and willingness to travel
• Certificate in Adult Education (CAE, CACE) is considered an asset.
• Certificate in Insurance (CAIB, CIP) is considered an asset.
• Knowledge and experience in the Insurance Industry is preferred
• Bilingualism in French/English is required 

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