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Bilingual Life Services Representative - 1 year term

Date: Oct 28, 2021

Location: Winnipeg, MB, CA, R3C-1A8 Calgary, AB, CA, T2R-0E4 Moncton, New Brunswick, CA, E1E-4R5 Toronto, ON, CA, M2P-2B7 Vancouver, British Columbia, CA, V6J-4Y3 Wawanesa, MB, CA, R0K-2G0 Edmonton, AB, CA, T6E-6A8

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home, work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada. 

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

Working under general supervision, this role supports Wawanesa’s success by providing a superior customer experience to customers in response to their inquiries and requests on their policies to maximize client retention.  This role is also responsible for handling and resolving any client concerns in an empathetic and understanding manner and delivering administrative support including the processing of various changes on in-force individual client policies.


Job Responsibilities

  • As part of a team; acts as the main point of contact for the Individual Life Services operations
  • Participate in a Contact Centre group for inbound/outbound client and agent calls
  • Monitor, process and respond to customer service inquiries and requests within company service levels 
  • Prepare correspondence and documents for a variety of audiences, including clients, agents, and external parties
  • Coordinate and process ongoing policy changes for in-force policyholders
  • Maintain electronic records of all customer interactions and processing
  • Investigate and report systems-related service issues
  • Perform other duties as assigned


  • Minimum two (2) years' experience in an administrative or customer service capacity in an office environment is required
  • Willingness to enroll in, actively working towards or completion of the ACS and/or ALMI designation is an asset
  • Strong computer skills and knowledge of the Microsoft Office suite is required
  • Ability to communicate, read/write (bilingual) in French is required
  • Demonstrated adherence to strict confidentiality and privacy of information policies 
  • Good communication skills, both written and oral is required
  • Creative and effective problem-solving skills to interpret the needs of customers and resolve their issues
  • Good attention to detail with the ability to review information carefully and comprehensively
  • Comfortable working under pressure and handling stressful situations in a professional manner
  • Good time management and organization skills with the ability to establish priorities and meet deadlines, while being flexible in times of pressure and change
  • Ability to contribute to a positive work atmosphere in a deadline driven environment
  • Life Insurance experience is an asset

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.