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Bilingual Life Services Representative

Date: Jun 11, 2019

Location: Winnipeg, MB, CA, R3C-1A8

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

Working under general supervision, this role supports Wawanesa’s success by providing a superior customer experience to customers in response to their inquiries on their policies to maximize client retention.  This role is responsible for handling and resolving client concerns in an empathetic and understanding manner and delivering administrative support including the processing of various changes on in-force client policies.


Job Responsibilities

  • Acts as the main point of contact for the Life Services operations
  • Participate in Call Centre group for incoming client and agent calls
  • Monitor and respond to customer service inquiries within company service levels 
  • Prepare correspondence and documents for a variety of audiences, including clients, agents, and external parties
  • Coordinate and process ongoing policy changes for in-force policyholders
  • Maintain records of all customer interactions, recording details of inquiries, complaints and the action that was taken
  • Assist with sorting and filing various department documents and files
  • Investigate and report systems-related service issues
  • Perform other duties as assigned


  • Minimum two (2) years' experience in an administrative or customer service capacity in an office environment is required.
  • Willingness to enroll in, actively working towards or completion of the ACS and/or ALMI designation is an asset.
  • Strong computer skills and knowledge of the Microsoft Office suite is required.
  • Ability to read/write (bilingual) in French is required.
  • Demonstrated adherence to strict confidentiality and privacy of information policies 
  • Good communication skills, both written and oral, with the ability to communicate at the right level for the audience, including telephone skills.
  • Creative and effective problem-solving skills to interpret the needs of customers and resolve their issues, with the ability to conduct detailed analysis of information from numerous sources, and to select and implement best solutions
  • Good attention to detail with the ability to review information carefully and comprehensively.
  • Comfortable working under pressure and handling stressful situations in a professional manner
  • Good time management and organization skills with the ability to establish priorities and meet deadlines, while being flexible in times of pressure and change
  • Ability to contribute to a positive work atmosphere in a deadline driven environment


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.


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