Catastrophe Claims Representative - Intern
Date: Jan 14, 2026
Location: Winnipeg, MB (Onsite), CA Calgary, AB (Onsite), CA Edmonton, AB (Onsite), CA Vancouver, BC (Onsite), CA Montreal, QC (Onsite), CA Dartmouth, NS (Onsite), CA North York-Toronto, ON (Onsite, CA Lethbridge, AB (Onsite), CA Kitchener, ON (Onsite), CA Wawanesa, MB (Onsite), CA
Company: Wawanesa Insurance
Job ID: 9667
Employment Type: New Role
Working Business Language: English
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $19.89/hr - 23.38/hr.
About Us
This position is an office-only position. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Moncton, NB; Dartmouth; NS; Montreal, QC.
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Catastrophe Claims Representative Intern, contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to moderate complexity property claims resulting from catastrophes, Natural Disasters, and weather events.
This is a term, student role, with a start date on May 4, 2026, and end date on August 21, 2026.
The deadline to apply is Friday, January 23, 2026.
Job Responsibilities
- Manage and provide direction and support to a high volume of policy holders through the life of the claim.
- Interpret policy wordings, determine policy coverage.
- Adhering to policies, procedures, and Standard of Work documentation, and ensuring detailed and accurate records in line with regulatory requirements and company standards.
- Coordinating and managing services with vendors and service providers.
- Communicating with policy holders in a timely and proactive manner.
- Communicating claim decisions promptly and effectively, while delivering exceptional customer experience.
- Working in partnership with other claims staff in both an individual and team-oriented capacity.
- Maintaining an effective and current diary system and document claim file activities in accordance with established procedures.
- Perform other duties as assigned.
Qualifications
- Currently enrolled in University or College and returning to full-time studies for the Fall 2026 term.
- Demonstrated customer service skills.
- Demonstrated collaboration, communication, and investigation skills.
- Demonstrated time and deadline management skills.
- Demonstrated exceptional attention to detail.
- Retail or other customer service focused work experience.
- Bilingual in French and English is considered an asset.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.