Administrative Assistant
Date: Jan 29, 2026
Location: Winnipeg, MB (Onsite), CA
Company: Wawanesa Insurance
Job ID: 9715
Employment Type: Existing Role
Working Business Language: English
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $36,000 - $38,000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
This role requires you to be physically onsite in a Wawanesa office.
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Administrative Assistant provides reception and general administrative support to the department's various management members, while ensuring a professional representation of the department and the company.
Job Responsibilites
- Assist walk-in members who are dropping off insurance-related documents for Life Co.
- Assist in the preparation & sorting of outgoing mail, including urgent correspondence or cheques. Receive, sort, and distribute incoming mail.
- Scan & email new documents to the appropriate department within a strict timeframe.
- Record, research, locate, and update information for missing members for which mail has been returned.
- Scan all incoming mail and other paper files, and ensure scans are legible and accurate
- Process transactions thoroughly.
- Monitor Life Co. email inbox for print & mail request and promptly process.
- Monitor email inbox and forward inquiries from members, brokers, and the public to the appropriate department for processing.
- Monitor and forward fax messages to the appropriate department for processing.
- Perform other duties as assigned.
Qualifications
- One year or more of customer service, retail, or office administration experience.
- Excellent communication skills, with the ability to adapt their communication style based on the audience.
- High comfort level answering and making phone calls to members.
- Demonstrated ability to learn and work within a variety of technical systems.
- Demonstrated deadline and time management, organizational skills, and excellent attention to detail.
- Ability to work in a fast-paced environment.
- Willingness to enroll in, or actively working towards completing LOMA Level 1, 280 and 290.
- Completion of post-secondary would be considered an asset.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.