Life Services Representative - 18 month term
Date: Jan 21, 2025
Location: Winnipeg, MB (Hybrid), CA
Company: Wawanesa Insurance
Job ID: 8918
Working Business Language: English.
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $43,000 - $53,000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Working under general supervision, this role supports Wawanesa’s success by providing a superior customer experience to customers and brokers in response to their inquiries on their policies to maximize client retention. This role is responsible for handling and resolving client concerns in an empathetic and understanding manner and delivering administrative support including the processing of various changes on in-force client policies.
Job Responsibilities
- Acts as the main point of contact for the Life Services operations
- Participate in Call Centre group for incoming client and agent calls
- Monitor and respond to customer service inquiries within company service levels
- Prepare correspondence and documents for a variety of audiences, including clients, agents, and external parties
- Coordinate and process ongoing policy changes for in-force policyholders
- Maintain records of all customer interactions, recording details of inquiries, complaints and the action that was taken
- Assist with sorting and filing various department documents and files
- Investigate and report systems-related service issues
- Perform other duties as assigned
Qualifications
- Minimum two (2) years' experience in an administrative or customer service capacity in an office environment is required.
- Willingness to enroll in, actively working towards or completion of the ACS and/or ALMI designation is an asset.
- Strong computer skills and knowledge of the Microsoft Office suite is required.
- Ability to read/write (bilingual) in French is an asset.
- Demonstrated adherence to strict confidentiality and privacy of information policies
- Good communication skills, both written and oral, with the ability to communicate at the right level for the audience, including telephone skills.
- Creative and effective problem-solving skills to interpret the needs of customers and resolve their issues, with the ability to conduct detailed analysis of information from numerous sources, and to select and implement best solutions
- Good attention to detail with the ability to review information carefully and comprehensively.
- Comfortable working under pressure and handling stressful situations in a professional manner
- Good time management and organization skills with the ability to establish priorities and meet deadlines, while being flexible in times of pressure and change
- Ability to contribute to a positive work atmosphere in a deadline driven environment
Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity, Inclusion & Belonging
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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