Human Resources Shared Services Coordinator (Bilingual, Contract 12 months)

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Date: Apr 15, 2025

Location: Winnipeg, MB (Hybrid), CA Ottawa, ON (Hybrid), CA Thunder Bay, ON (Hybrid), CA Dartmouth, NS (Hybrid), CA Montreal, Quebec, CA, H4P-2J4 Kitchener, ON (Hybrid), CA Calgary, AB (Hybrid), CA Montreal, QC (Hybrid), CA Edmonton, AB (Hybrid), CA North York - Toronto, ON (Hybr, CA

Company: Wawanesa Insurance

Job ID: 9193 


Working Business Language: Bilingual in French and English (This role requires regular interaction with internal and external stakeholders across Canada, who communicate primarily in English.  As such, the successful candidate must be fully proficient in English.).


Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $58,000 - $62,000. Candidates with salary expectations outside of the range are still encouraged to apply.

 

About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Calgary, AB; Edmonton, AB; Toronto, ON; Kitchener, ON; Thunder Bay, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth, NS 
 

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

As a member of the Human Resources Shared Services team at Wawanesa, the Shared Services Coordinator works collaboratively with other coordinators/ specialists to ensure consistent and efficient HR support aligned with company policies. This role serves as the primary point of contact for all HR-related inquiries, utilizing digital workflow systems and Human Resources Management System (HRMS) tools in a fast-paced environment.

 

Job Responsibilities

HR Service Delivery

  • Act as the primary contact for internal and external HR-related inquiries and requests via phone, chat, email, or digital workflow ticketing system. 
  • Provide scheduled chat and phone queue support.
  • Respond to general HR inquiries including system, process, or policy questions; produce correspondence (employment, promotion letters, etc.), manage leaves of absence, complete end-of-employment activities (recovery calculations and termination letters) and educate leaders on the HRMS systems.
  • Provide an exceptional employee experience by responding promptly to inquiries.

 

Collaboration & Support

  • Assist with recruitment efforts by coordinating and scheduling interviews.
  • Manage and process new hires into the HRMS system.
  • Oversee HRMS transactions by processing employment changes, collecting necessary documents, obtaining approvals, and ensuring accurate submission in HRMS.
  • Generate HR reports, format and present data using a range of MS tools and systems.
  • Commit to learning new HR processes, system updates and company initiatives.
  • Follow department policies, processes, and guidelines to ensure controlled and consistent task execution.
  • Manage the records of personnel data in both the central database and off-site storage. 

 

Project Coordination & Continuous Improvement

  • Participate or lead continuous improvement opportunities on processes, systems and reporting that drive efficiency and impact.
  • Coordinate and execute projects within HR Shared Services, clarifying objectives, setting timelines, and organizing information as needed.
  • Collaborate with People and Culture’s Centers of Excellence to resolve people and process gaps.

Perform other duties as assigned.

Qualifications

  • Diploma or Bachelor’s degree in Human Resources or equivalent. CPHR/CRHA is considered an asset.
  • Proficiency in French and English is required.
  • Minimum of one year experience of broad exposure to HR practices, preferably in a progressive organization.
  • Working knowledge of HR systems and technical concepts, SAP SuccessFactors and Dayforce is considered an asset.
  • Proven ability to work both independently and as part of a team. 
  • Proficiency with Microsoft Office Suites with emphasis on Excel.
  • General knowledge of current HR policies, processes, labour laws and employment legislation.
  • Strong customer service and interpersonal skills interacting with all position levels.
  • Drive for results, using sound judgment and problem-solving skills while meeting established service level standards.
  • Ability to multitask, prioritize critical items and manage high-volume work while learning quickly in a fast-paced environment.
  • Demonstrated ability to handle confidential information.
  • Experience in insurance is an asset.

#LI-HYBRID, #LI-LR1


Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!


Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

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