Bilingual Broker Billing Specialist

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Date: Feb 3, 2026

Location: Winnipeg, MB (Hybrid), CA Dartmouth, NS (Hybrid), CA Ottawa, ON (Hybrid), CA Montreal, QC (Hybrid), CA Hybrid - Canada, CA North York - Toronto, ON (Hybr, CA Kitchener, ON (Hybrid), CA Edmonton, AB (Hybrid), CA Moncton, NB (Hybrid), CA Calgary, AB (Hybrid), CA Wawanesa, MB (Hybrid), CA Vancouver, BC (Hybrid), CA

Company: Wawanesa Insurance

 

Job ID: 9718 


Employment Type: Existing Role 

Working Business Language: Bilingual in French and English This role is considered a head office role and requires regular interaction with internal and external stakeholders across Canada where the business languages utilized are both English and French.  As such, the successful candidate must be fully proficient in English and French.   
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $50,000 - $55,000. Candidates with salary expectations outside of the range are still encouraged to apply. 

 

About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS. 
 

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

Under direct moderate supervision, this job contributes to Wawanesa’s success by acting as the primary point of contact for brokers and policy holders through Inbound Calls with billing and payment related inquiries. 

 

Job Responsibilities

  • Deliver exceptional customer service by responding to inbound inquiries, investigating complex billing issues, and providing clear solutions to keep policies in good standing.
  • Collaborate closely with internal departments—including Underwriting and Remittance Processing—to resolve requests, redirect out‑of‑scope items, and maintain strong working relationships.
  • Manage a variety of billing-related processes such as payment plan and withdrawal date changes, Hold Cancellations, Exit Delinquencies, Move Payments, Recollections, Payment Deferrals, and Equalizing Scheduled Withdrawals.
  • Support refund-related activities, including refund re‑issues, credit card payment reversals, payment traces, and refund status inquiries.
  • Navigate multiple systems and applications (e.g., Guidewire PolicyCenter/BillingCenter, JIRA, SharePoint, Genesys Telephony, MS Teams, Microsoft Office Suite) while aiming for First Call Resolution.
  • Handle email inquiries within service levels, reprint account notices as needed, and perform additional duties as assigned.

Qualifications

  • Bilingual in French and English.
  • At least 2 years relevant experience in customer service within a high-volume, call center environment.
  • Strong analytical and math skills for reviewing complex billing information.
  • Excellent verbal and written communication with strong customer service focus.
  • Skilled in problem‑solving and managing difficult conversations.
  • High attention to detail, clear communication, and effective questioning.
  • Strong organizational and multitasking abilities.
  • Collaborative team player; able to work scheduled shifts.
    Completion of a post-secondary program would be considered an asset.
  • Actively pursuing or willing to pursue CIP is an asset. 


Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.