Agency Coordinator - Individual

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Date: Apr 28, 2026

Location: Winnipeg, MB (Hybrid), CA Kitchener, ON (Hybrid), CA Wawanesa, MB (Hybrid), CA Edmonton, AB (Hybrid), CA Lethbridge, AB (Hybrid), CA Ottawa, ON (Hybrid), CA Vancouver, BC (Hybrid), CA Dartmouth, NS (Hybrid), CA Moncton, NB (Hybrid), CA Calgary, AB (Hybrid), CA North York - Toronto, ON (Hybr, CA

Company: Wawanesa Insurance

 

Job ID: 10001 


Employment Type: Existing Role

Working Business Language: English
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $50,000 - $56,000.

 

About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Moncton, NB; Dartmouth; NS. 
 

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

Join Wawanesa as an Agency Coordinator – Individual, a key role supporting our Life broker network. This detail-focused, service-driven position coordinates broker licensing and contracting from onboarding through ongoing maintenance, responds to broker needs, and partners with internal teams to keep operations running smoothly. The role also contributes to special agency projects that help improve the broker experience and drive continued success.

 

Job Responsibilities

 

  • Administer broker onboarding, including licensing setup, direct deposit, portal access, and compliance checks (e.g., Bridger, Equifax, CISRO, CSA).
  • Manage updates to broker and agency information, such as name, address, banking, and email changes, as well as contract terminations.
  • Maintain and organize contracting records by uploading to document management systems and purging cancelled agent files.
  • Collaborate with other teams, to respond to broker inquiries related to commissions and licensing via shared phone lines and support channels.
  • Provide policy summaries, renewal schedules, and assist with agent of record or servicing agent changes.
  • Offer technical support on key operating platforms, including password resets and system navigation assistance.
  • Oversee and verify broker license renewals for each province, ensuring compliance with all relevant guidelines.
  • Maintain up-to-date records of broker Errors and Omissions (E&O) insurance and ensure compliance with provincial insurance council regulations.
  • Ensure adherence to provincial insurance council regulations by conducting thorough verifications as needed.
  • Ensure compliance with company policies and regulatory requirements through regular audits and monitoring.
  • Perform additional related duties as assigned to support the overall success of the agency coordination team.

Qualifications

  • Completion of post-secondary education in a business-related program or more than one year of office experience.
  • Demonstrated proficiency with technical systems such as One Span and Salesforce.
  • Proven ability to prioritize tasks and meet deadlines.
  • Excellent organizational skills and attention to detail.
  • Strong creative and technical problem-solving abilities.
  • Effective oral and written communication skills.
  • Previous insurance experience or knowledge of life insurance products are considered assets.
  • Bilingualism in French and English considered an asset.


Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.