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Inside Claims Representative I

Date: Jun 4, 2019

Location: Vancouver, British Columbia, CA, V6J-4Y3

Company: Wawanesa Insurance

 

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
 
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.

 

Job Overview

The Inside Claims Representative I contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to moderate auto and/or property claims by means of telephone and written correspondence.

 

Job Responsibilities

 

  • Provide exceptional customer service
  • Interpret policy wordings, determine policy coverage and ensure appropriate reserving
  • Investigate losses to determine liability
  • Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
  • Negotiate with insureds, claimants, lawyers and insurers
  • Coordinate services with vendors and service providers
  • Adjust claims from inception to completion in a proactive manner
  • Maintain accurate records based on company standards and policies within the claims system
  • Perform other duties as assigned

Qualifications

  • Effective customer service skills demonstrating empathy and concern for customer satisfaction
  • Good communication skills, both written and oral
  • Good investigative and analytical skills
  • Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Good negotiation skills
  • College/University degree is preferred

 

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.


If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.


Accommodations are available as needed for all applicants.

 

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