Share this Job

Supervisor, Claims - Appraisal

Date: Jul 27, 2021

Location: Toronto, ON, CA, M2P-2B7 Barrie, ON, CA, L4N-5R7 Waterloo, ON, CA, N2L-1T2 Peterborough, ON, CA, K9J-7C7 Hamilton, ON, CA, L8P-4M3 Kitchener, ON, CA, N2G-1H6

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

The Supervisor, Claims - Appraisal contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the Auto Claims Appraisal team, focusing on the achievement of key business goals and customer service standards.   
Job Responsibilities 

  • Provide exceptional customer service 
  • Coordinate and supervise daily activities of claims appraisal team 
  • Provide guidance and leadership to staff and specialists 
  • Manage service levels by organizing, distributing, monitoring workflow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans 
  • Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies
  • Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives 
  • Assuring appropriate collaboration with investigative arms of adjusting, SIU, and other teams
  • Provide direction and leadership in areas such as appropriate investigation of auto physical damages, assuring damages commensurate to estimatics, security of proper file documentation and assuring adherence of Wawanesa Appraisal Guidelines
  • Perform other duties as assigned 


  • 5 + years progressive insurance appraisal experience 
  • University degree and/or College diploma
  • Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.) 
  • Effective customer service skills including empathy and concern for our customers 
  • Excellent communication skills, both written and oral 
  • Excellent investigative and analytical skills 
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment 
  • Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures 
  • Ability to coach, guide, and positively motivate employees 
  • Excellent knowledge of automobile, habitational, farm and commercial policies 
  • Detail oriented with a critical degree of accuracy regarding data entry 
  • Exceptional advanced negotiation skills 


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. We’re also proud to give our employees in Canada the flexibility to choose how and where they want to work. Options in most roles include work from the office, from home, or a hybrid mix of time spent at both.


If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.


Accommodations are available as needed for all applicants.