Supervisor, Accident Benefits Claims
Date: Jun 15, 2019
Location: Toronto, ON, CA, M2P-2B7 Hamilton, ON, CA, L8P-4M3 Waterloo, ON, CA, N2L-1T2 London, ON, CA, N6A-5A9
Company: Wawanesa Insurance
Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.
Job Overview
The Supervisor-Accident Benefits Claims contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.
Job Responsibilities
- Act as a leader for a designated work unit, modeling and supporting through coaching the corporate core values; communicating company guidelines, practices and procedures and ensuring compliance
- Provide exceptional customer service
- Coordinate and supervise daily activities of claims team
- Provide guidance and leadership to staff and specialists
- Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
- Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies
- Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
- Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
- Perform other duties as assigned
Qualifications
- 5 + years progressive insurance adjusting experience
- College /University degree preferred
- Chartered Insurance Professional Designation (or in progress) and a desire to continue relevant industry education (FCIP, etc.)
- Effective customer service skills including empathy and concern for our customers
- Excellent communication skills, both written and oral
- Excellent investigative and analytical skills
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
- Demonstrated ability to coach, guide, and positively motivate employees
- Excellent knowledge of medical and legal terminology
- Exceptional advanced negotiation skills
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan). Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
Accommodations are available as needed for all applicants.
