Senior Inside Claims Representative - Commercial
Date: Jul 26, 2022
Location: Toronto, ON, CA, M2P-2B7 Moncton, New Brunswick, CA, E1E-4R5 Calgary, AB, CA, T2R-0E4 Winnipeg, MB, CA, R3G 0R5 Edmonton, AB, CA, T6E-6A8 Remote - Canada, CA Vancouver, British Columbia, CA, V6J-4Y3
Company: Wawanesa Insurance
We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live in and work in any of the following locations: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador and/or the Yukon.
The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa is thrilled to be named one of Canada’s Best Employers by Forbes for 2022. This certification recognizes us as a leading employer and reinforces that we’re a company that values our people for who they are and the work they do to support our customers, communities, and brokers. Wawanesa is also a Manitoba Top Employer for 2022 recognizing that we are an exceptional place to work. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Senior Inside Claims Representative - Commercial contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of complex auto claims through telephone and written correspondence.
Job Responsibilities
- Provide exceptional customer service
- Interpret policy wordings, determine policy coverage and ensure appropriate reserving
- Investigate losses to determine liability
- Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
- Negotiate with insureds, claimants, lawyers and insurers
- Coordinate services with vendors and service providers
- Adjust claims from inception to completion in a proactive manner
- Provide ongoing technical advice and guidance to junior inside claims staff
- Maintain accurate records based on company standards and policies within the claims system
- Remain up-to-date with legislative changes and trends in the insurance industry
- Collaborate with Underwriting
- Perform other duties as assigned
Qualifications
- Minimum 4 years insurance adjusting experience. One year adjusting Commercial Auto
- Working toward Chartered Insurance Professional (CIP) designation
- Demonstrates an awareness of external factors and ercial endo
- trends (i.e., economic, social, political, and environmental)
- Understanding and experience of OAP4, commercial endorsements
- Understands the use of claim reserving techniques
- Experience with Guidewire InsuranceSuite
- Effective customer service skills including empathy and concern for our customers
- Excellent communication skills, both written and oral
- Excellent investigative and analytical skills
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Detail oriented with a critical degree of accuracy regarding data entry
- Excellent negotiation skills
- College/University degree is preferred
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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