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Senior Casualty Claims Representative - CGL

Date: May 26, 2021

Location: Toronto, ON, CA, M2P-2B7 Waterloo, ON, CA, N2L-1T2 Peterborough, ON, CA, K9J-7C7 Thunder Bay, ON, CA, P7B-5Z6 Barrie, ON, CA, L4N-5R7 Nepean, ON, CA, K2E-7W5 Hamilton, ON, CA, L8P-4M3 Kitchener, ON, CA, N2G-1H6

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

The Senior Casualty Claims Representative contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of large and complex Commercial General Liability and Personal Liability Claims.


Job Responsibilities

  • Provide exceptional customer service to our customers, brokers and preferred partners
  • Handle single and multi-party, large and complex Commercial General Liability and Personal Liability Claims
  • Interpret policy wordings, determine claim coverage and collaborate with Underwriting as required
  • Ensure early and appropriate liability investigation by proactively gathering facts from various sources
  • Knowledge of Regulations such as Occupier Liability Act, Negligence Act, Insurance Act, Condominium Act and others
  • Request and evaluate relevant information from sources such as claimants, plaintiff counsel, defense counsel, third party adjusters, independent adjusters, experts, appraisers, contractors and repair facilities in order to assess exposure, quantify the loss and achieve a fair and reasonable claim resolution
  • Through proactive claims handling, ensure early exposure identification and establishment of reserves
  • Negotiate settlement with claimants, lawyers and other insurers by establishing proactive negotiation strategy
  • Ensure detailed and timely claim documentation based on company standards and policies within the claims system
  • Maintain file litigation strategy and collaborate with legal partners
  • Attend mediations, court proceedings and other dispute resolution processes, as required
  • Remain up-to-date with legislative changes and trends in the insurance industry and apply to claims handling/defense strategies
  • Provide ongoing technical advice and guidance to junior claims representatives
  • Contribute to overall Claims strategy initiatives and implementation
  • Perform other duties as assigned


  • Minimum of 5 years of progressive claims handling experience, with advanced knowledge of Commercial General Liability and Personal Liability Claims
  • Knowledge of Directors and Officers claims handling and Commercial Group Accounts/Programs claims handling is an asset
  • Obtained or working toward Chartered Insurance Professional (CIP) Designation and a desire to continue relevant industry education (FCIP, CRM, etc.)
  • College/University degree preferred
  • Excellent customer service skills including patience, empathy and concern for our customers along with the ability to understand customer needs while meeting established quality service standards
  • Expert knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations
  • Expert investigative, analytical and problem-solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner
  • Excellent communication skills, both written and oral
  • Excellent negotiation skills
  • Excellent knowledge of medical and legal terminology
  • Remain up-to-date with legislative changes and trends in the insurance industry and apply to claims handling/defense strategies
  • Ability to coach, guide, and positively motivate employees
  • Excellent teamwork skills, with the ability to ensure group objectives are met
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced and continuous improvement environment
  • Detail oriented with a critical degree of accuracy regarding data interpretation and efficiency in Microsoft Office Suite
  • Contribute to overall Casualty Claims strategy initiatives and implementation
  • Exposure to the Guidewire Insurance Suite Products is an asset



Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.