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Senior Bodily Injury Representative - Auto

Date: May 9, 2022

Location: Toronto, ON, CA, M2P-2B7 Thunder Bay, ON, CA, P7B-5Z6 Edmonton, AB, CA, T6E-6A8 Peterborough, ON, CA, K9J-7C7 Saskatoon, SK, CA, S7H-0W5 Moncton, New Brunswick, CA, E1E-4R5 Waterloo, ON, CA, N2L-1T2 Calgary, AB, CA, T2R-0E4 Hamilton, ON, CA, L8P-4M3 Nepean, ON, CA, K2E-7W5 Kitchener, ON, CA, N2G-1H6 Barrie, ON, CA, L4N-5R7 Winnipeg, MB, CA, R3C-3P1

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada. 

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

The Senior Bodily Injury Representative contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of large and complex Auto Bodily Injury Liability Claims
Job Responsibilities

  • Provide exceptional customer service to our customers, brokers and preferred partners
  • Handle single and multi-party, large and complex Auto Bodily Injury Liability Claims (Personal and Commercial Lines)
  • Interpret policy wordings, determine claim coverage and collaborate with Underwriting as required
  • Ensure early and appropriate liability investigation by proactively gathering facts from various sources
  • Request and evaluate relevant information from sources such as claimants, plaintiff counsel, defense counsel, third party adjusters, independent adjusters, experts, appraisers, and other parties, in order to assess exposure, quantify the loss and achieve a fair and reasonable claim resolution
  • Through proactive claims handling, ensure early exposure identification and establishment of reserves
  • Negotiate settlement with claimants, lawyers and other insurers by establishing proactive negotiation strategy
  • Ensure detailed and timely claim documentation based on company standards and policies within the claims system
  • Maintain file litigation strategy and collaborate with legal partners
  • Attend mediations, court proceedings and other dispute resolution processes, as required
  • Remain up-to-date with legislative changes and trends in the insurance industry and apply to claims handling/defense strategies
  • Provide ongoing technical advice and guidance to junior claims representatives
  • Contribute to overall Claims strategy initiatives and implementation
  • Perform other duties as assigned


  • 5+ years of progressive Casualty claims handling experience, with advanced knowledge of Auto Bodily Injury Liability Claims (Personal and Commercial Lines)
  • Obtained or working toward Chartered Insurance Professional (CIP) Designation and a desire to continue relevant industry education (FCIP, CRM, etc.)
  • College/University degree preferred
  • Excellent customer service skills including patience, empathy and concern for our customers along with the ability to understand customer needs while meeting established quality service standards
  • Expert knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations
  • Expert investigative, analytical and problem-solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner
  • Excellent communication skills, both written and oral
  • Excellent negotiation skills
  • Excellent knowledge of medical and legal terminology
  • Remain up-to-date with legislative changes and trends in the insurance industry and apply to claims handling/defence strategies
  • Ability to coach, guide, and positively motivate employees
  • Excellent teamwork skills, with the ability to ensure group objectives are met
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced and continuous improvement environment
  • Detail oriented with a critical degree of accuracy regarding data interpretation and efficiency in Microsoft Office Suite
  • Contribute to overall Casualty Claims strategy initiatives and implementation
  • Exposure to the Guidewire Insurance Suite Products is an asset

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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