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Senior Accident Benefits Representative

Date: Jan 7, 2022

Location: Toronto, ON, CA, M2P-2B7 Peterborough, ON, CA, K9J-7C7 Barrie, ON, CA, L4N-5R7 Nepean, ON, CA, K2E-7W5 Kitchener, ON, CA, N2G-1H6 Thunder Bay, ON, CA, P7B-5Z6 Hamilton, ON, CA, L8P-4M3 Waterloo, ON, CA, N2L-1T2

Company: Wawanesa Insurance

 

We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home, work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada. 
 

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
 

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

 

Job Overview

The Sr. Accident Benefits Representative contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of large, complex injury claims falling under relevant legislation.

 

 

Job Responsibilities

  • Provide exceptional customer service
  • Interpret policy wordings , determine policy coverage and ensure appropriate reserving
  • Investigate and manage first party injury claims by telephone and correspondence
  • Coordinate services with vendors and service providers
  • Liaise with claimants, doctors and rehabilitation specialists
  • Prepares files for arbitration and litigation
  • Adjust claims from inception to completion in a proactive manner
  • Maintain accurate records based on company standards and policies within the claims system
  • Keep apprised of current changes and trends in the accident benefits/insurance industry through legislation, arbitration decisions, case law, etc.
  • Provide technical advice and guidance to junior staff
  • Perform other duties as assigned

Qualifications

  • 4+ years of Accident Benefits claims adjusting experience in the insurance industry.  
  • College/University degree preferred
  • Working toward Chartered Insurance Professional (CIP) designation
  • Excellent knowledge of medical terminology
  • Effective customer service skills including empathy and concern for our customers
  • Excellent communication skills, both written and oral
  • Excellent investigative and analytical skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Excellent negotiation skills

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 


Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, jobs@wawanesa.com.


If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.