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Senior Accident Benefits Representative

Date: Jul 27, 2019

Location: Toronto, ON, CA, M2P-2B7 Thunder Bay, ON, CA, P7B-5Z6 London, ON, CA, N6A-5A9 Barrie, ON, CA, L4N-5R7 Nepean, ON, CA, K2E-7W5 Hamilton, ON, CA, L8P-4M3 Peterborough, ON, CA, K9J-7C7 Waterloo, ON, CA, N2L-1T2

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

The Accident Benefits Representative Sr. contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of large, complex injury claims falling under relevant legislation.



Job Responsibilities

  • Provide exceptional customer service
  • Interpret policy wordings , determine policy coverage and ensure appropriate reserving
  • Investigate and manage first party injury claims by telephone and correspondence
  • Coordinate services with vendors and service providers
  • Liaise with claimants, doctors and rehabilitation specialists
  • Collaborate with customers, representatives, health care providers, employers and other resources to develop a RTW plan that includes all of the necessary activities to achieve a timely and sustainable return to work
  • Prepares files for arbitration and litigation
  • Adjust claims from inception to completion in a proactive manner
  • Maintain accurate records based on company standards and policies within the claims system
  • Keep apprised of current changes and trends in the accident benefits/insurance industry through legislation, arbitration decisions, case law, etc.
  • Provide technical advice and guidance to junior staff
  • Perform other duties as assigned
  • 4+ years insurance adjusting experience in progressive roles
  • Working toward Chartered Insurance Professional (CIP) designation
  • Excellent knowledge of medical terminology
  • Demonstrated experience creating return to work plans in collaboration with health care provides and other resources
  • Effective customer service skills including empathy and concern for our customers
  • Excellent communication skills, both written and oral
  • Excellent investigative and analytical skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Excellent negotiation skills
  • College/University degree preferred


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.


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