Share this Job

Intermediate Casualty Claims Representative - Auto

Date: Nov 23, 2021

Location: Toronto, ON, CA, M2P-2B7 Lethbridge, AB, CA, T1H-3R7 Thunder Bay, ON, CA, P7B-5Z6 Saskatoon, SK, CA, S7H-0W5 Peterborough, ON, CA, K9J-7C7 Vancouver, British Columbia, CA, V6J-4Y3 Waterloo, ON, CA, N2L-1T2 Calgary, AB, CA, T2R-0E4 Kitchener, ON, CA, N2G-1H6 Moncton, New Brunswick, CA, E1E-4R5 Hamilton, ON, CA, L8P-4M3 Halifax, Nova Scotia, CA, B3J-1G5 Edmonton, AB, CA, T6E-6A8 Barrie, ON, CA, L4N-5R7 Winnipeg, MB, CA, R3C-3P1 Nepean, ON, CA, K2E-7W5

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home, work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada. 

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

The Intermediate Casualty Claims Representative contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of intermediate and moderate Auto Bodily Injury Liability Claims. The auto casualty claims teams are looking to add three experienced Casualty Claims Representatives!
Job Responsibilities

  • Provide exceptional customer service to our customers, brokers and preferred partners
  • Handle single and multi-party, intermediate Auto Bodily Injury Liability Claims
  • Interpret policy wordings, determine claim coverage and collaborate with Underwriting as required
  • Ensure early and appropriate liability investigation by proactively gathering facts from various sources
  • Knowledge of Regulations such as Negligence Act, Insurance Act, and others
  • Request and evaluate relevant information from sources such as Claimants, Insureds, Plaintiff Counsel, Defence Counsel, medical providers/institutions, experts, and others, in order to assess exposure, quantify the loss and achieve a fair and reasonable claim resolution
  • Through proactive claims handling, ensure early exposure identification and establishment of reserves
  • Negotiate settlement with claimants, lawyers and other insurers by establishing proactive negotiation strategy
  • Ensure detailed and timely claim documentation based on company standards and policies within the claims system
  • Maintain file litigation strategy and collaborate with legal partners
  • Attend mediations, court proceedings and other dispute resolution processes, as required
  • Remain up-to-date with legislative changes and trends in the insurance industry and apply to claims handling/defence strategies
  • Contribute to overall Casualty Claims initiatives and implementation
  • Perform other duties as assigned


  • Minimum of 3+ years of progressive Casualty claims handling experience, with advanced knowledge/experience of Auto Bodily Injury Liability Claims
  • Obtained or working toward Chartered Insurance Professional (CIP) Designation and a desire to continue relevant industry education (FCIP, CRM, etc.)
  • College/University degree preferred
  • Excellent customer service skills including patience, empathy and concern for our customers along with the ability to understand customer needs while meeting established quality service standards 
  • Proven knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations
  • Expert investigative, analytical and problem-solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner
  • Excellent communication skills, both written and oral 
  • Excellent negotiation skills
  • Excellent knowledge of medical and legal terminology
  • Excellent teamwork skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a continuous improvement environment
  • Detail oriented with a critical degree of accuracy regarding data interpretation
  • Proficiency in Microsoft Office Suite is an asset
  • Exposure to the Guidewire Insurance Suite of products is an asset


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.