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Director, Claims - Commercial Strategy

Date: Jan 5, 2022

Location: Toronto, ON, CA, M2P-2B7 Edmonton, AB, CA, T6E-6A8 Vancouver, British Columbia, CA, V6J-4Y3 Moncton, New Brunswick, CA, E1E-4R5 Winnipeg, MB, CA, R3C-3P1 Calgary, AB, CA, T2R-0E4

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home, work from the office or a hybrid of time spent at both. You may live and work anywhere that Wawanesa operates in Canada. 

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview


The Director, Claims- Commercial Strategy is a collaborative leader accountable for advancing the technical capability of the commercial claims adjusting teams and leading our overall commercial claims handling strategy.  Working with the Claims Senior Leadership Team, Regional Vice Presidents, Commercial Underwriting Excellence and Executive Office, this strategic role contributes to advancing the effectiveness of our insurance operations by directing, planning, and implementing strategies & initiatives to improve commercial claims outcomes.  


Job Responsibilities

•    Exemplify alignment of our purpose We are here to look after one another & with Wawanesa’s values: Service, Openness, Fairness, Collaboration, Community
•    Define the claims handling strategy for Commercial claims including technical handling guidelines, protocols and risk assessments for changes that arise
•    Own and develop with partners all relevant training and the career roadmap for commercial claims analysts
•    Work closely with partners to define key attributes for predictive analytics for Commercial; creating action plans for resolving trends that could contribute to higher overall costs in claims
•    Contribute to and support the development and evolution of Wawanesa's policies and practices.
•    Champion initiatives and be receptive to both employee resistance and acceptance, so that genuine understanding and commitment can occur.
•    Stay abreast of industry, regulatory and company changes or trends as they relate to the insurance industry and adheres to all statutory and regulatory requirements, fair claims practices and local compliance requirements.
•    Oversee and coach a team to ensure the work environment is respectful, challenging and rewarding and employees are maximized to their full potential while contributing to the achievement of Wawanesa's goals.
•    Work closely with partners to develop key operational metrics to appropriately manage claims indemnity and expenses
•    Drive a culture of coaching, development and continuous improvement through the Claims Commercial leadership team
•    Maximize efficiencies and outcomes by ensuring that resources and supporting groups are appropriately aligned with operating goals
•    Identify business needs and drive change initiatives
•    Partner with multiple business units and other stakeholders to establish operational objectives and procedures


•    Ten years experience in Commercial Claims handling including Property, Farm and CGL
•    Completed CIP or equivalent Property and Casualty industry designation 
•    Strong MS Office skills
•    Excellent leadership skills with the ability to influence and gain respect, credibility, and confidence from others.
•    Ability to make excellent and well justified decisions in complex and high-pressure situations.
•    Ability to develop and implement comprehensive plans and solutions that bridge complex issues that span across time. 
•    Strong business acumen with excellent analytical and problem-solving skills with the ability to recognize and identify critical issues.
•    Excellent interpersonal, presentation and communication skills with the ability to effectively convey ideas in a persuasive and eloquent manner. 







Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.