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Claims Assistant - Casualty

Date: May 30, 2019

Location: Toronto, ON, CA, M2P-2B7

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

The Claims Assistant contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by gathering and recording information from customers for the purpose of establishing new claim reports and providing administrative support to the Claims Department.


Job Responsibilities

  • Enter new claims reported via telephone, fax, email or web/mobile into claims system
  • Answer calls to the claims department
  • Identify, sort and distribute Claim Department documents
  • Conduct data base searches
  • Ensure successful transmission of documents to vendors
  • Perform clerical duties, such as filing, faxing, copying, scanning and indexing
  • Provide exceptional customer service
  • Perform other duties as assigned


  • Completion of High School or equivalent
  • Basic knowledge of Microsoft Office Word and Excel
  • Good customer service skills
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Good communication skills, both written and oral
  • Good time management and organization skills with the ability to prioritize work in a fast paced, changing environment


Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, goal achievement plan, premium free benefits and a pension plan).  Wawanesa provides a stable and rewarding environment for its employees in today’s challenging markets.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Accommodations are available as needed for all applicants.


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