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Casualty Claims Representative - Auto Bodily Injury Liability

Date: Mar 18, 2023

Location: Toronto, ON, CA, M2P-2B7 Remote - Canada, CA

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. For this role, you may work anywhere that Wawanesa operates in Canada, but must have proficient knowledge and experience in handling Ontario Casualty claims handling. This role reports into Ontario Region and must be available to work the Eastern Timezone core business hours.


We will offer in-person training with a target starting date of April 17th or April 24th, 2023 for the first week at our North York, ON (4120 Yonge St) location.


The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

The Casualty Claims Representatives - Auto Bodily Injury Liability contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderate to complex auto bodily injury claims. We are currently accepting applications for all levels which progress to more complex claim handling; the current levels are 1, 2 and Senior. You will have the opportunity to handle litigation files from beginning to end, regardless of the level you would be considered for. 


Job Responsibilities

  • Provide exceptional customer service to our customers, brokers and preferred partners
  • Handle single and multi-party, large and complex Auto Bodily Injury Liability Claims 
  • Interpret policy wordings, determine claim coverage and collaborate with Underwriting as required
  • Ensure early and appropriate liability investigation by proactively gathering facts from various sources
  • Knowledge of Regulations such as Negligence Act, Insurance Act, and others
  • Evaluate relevant information from various sources including medical, legal, financial and vocational to quantify loss
  • Request and evaluate relevant information from sources such as Claimants, Insureds, Plaintiff Counsel, Defence Counsel, medical providers/institutions, experts, and others, in order to assess exposure, quantify the loss and achieve a fair and reasonable claim resolution
  • Through proactive claims handling, ensure early exposure identification and establishment of reserves
  • Negotiate settlement with claimants, lawyers and other insurers by establishing proactive negotiation strategy
  • Ensure detailed and timely claim documentation based on company standards and policies within the claims system
  • Maintain file litigation strategy and collaborate with legal partners
  • Attend mediations, court proceedings and other dispute resolution processes, as required
  • Remain up-to-date with legislative changes and trends in the insurance industry and apply to claims handling/defence strategies
  • Contribute to overall Casualty Claims initiatives and implementation
  • Perform other duties as assigned


  • Experience required in handling Auto Bodily Injury claims, specific to Ontario;
    • Casualty Claims Representative Level II : Minimum of 2+ years of progressive Casualty claims handling experience, with knowledge of Auto Bodily Injury Liability Claims
    • Casualty Claims Representative, Senior : Minimum of 5 years of progressive Casualty claims handling experience, with advanced knowledge of Auto Bodily Injury Liability Claims (Personal and Commercial Lines)
  • Obtained or working toward Chartered Insurance Professional (CIP) Designation and a desire to continue relevant industry education (FCIP, CRM, etc.)
  • College/University degree preferred
  • Excellent customer service skills including patience, empathy and concern for our customers along with the ability to understand customer needs while meeting established quality service standards 
  • Proven knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations
  • Expert investigative, analytical and problem-solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner
  • Excellent communication skills, both written and oral 
  • Excellent negotiation skills
  • Excellent knowledge of medical and legal terminology
  • Excellent teamwork skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a continuous improvement environment
  • Detail oriented with a critical degree of accuracy regarding data interpretation
  • Proficiency in Microsoft Office Suite is an asset
  • Exposure to the Guidewire Insurance Suite of products is an asset

#LI-REMOTE  | Job ID 5906 | Role tags: Casualty Claims Representative / Specialist / Analyst, Bodily Injury Claims Representative 


Wawanesa is proud to be one of Manitoba's Top Employers for 2022 recognizing that we are an exceptional place to work!

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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