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Virtual Desk Appraiser (Auto)

Date: May 3, 2022

Location: San Diego, CA, US, 92108 Denver, CO, US, 80123 Colorado Springs, CO, US, 80901 Sacramento, CA, US, 95652 Keller, TX, US, 76248 Dallas, TX, US, 75201 Tucson, AZ, US, 85641 San Francisco, CA, US, 94016 Riverside, CA, US, 92501 Phoenix, AZ, US, 85001 Orange County, CA, US, 92859 TX, US, 78006 Houston, TX, US, 77002 Fort Collins, CO, US, 80526 San Bernardino, CA, US, 92410 Long Beach, CA, US, 90806 Las Vegas, NV, US, 89107 Fresno, CA, US, 93650 Reno, NV, US, 89501 Los Angeles, CA, US, 90001

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live and work in any state where Wawanesa currently operates in the U.S.

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

The Virtual Desk Auto Appraiser contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the assessment and evaluation of low to moderately complex automobile estimates with the aid of a computer application.


This is a virtual position and is open to work remote within the following states: California, Texas, Nevada, Arizona and Colorado.


Compensation: Depends on experience and varies by state

*Colorado compensation only:

  • The pay range for this position is $22.36 - $33.54 per hour, depending on experience.
  • This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.

Job Responsibilities

  • Provide exceptional customer service
  • Conduct technical analysis of submitted repair estimates with estimating software to ensure compliance with company standards and industry best practices
  • Communicate with repair facilities, estimators and adjusters as required to ensure accuracy and completeness of estimates   
  • Refer estimates to appropriate parties for re-inspection as required
  • Meet company service standards by maintaining an active production schedule and diary system
  • Develop positive business relationships with internal and external parties
  • Maintain vigilance in the detection and prevention of fraud
  • Serve as a resource person to less experienced adjusting staff and appraisers
  • Remain up-to-date with legislative changes, trends in the insurance industry, estimating practices and developments in automobile  or property repair procedures and materials
  • Perform other duties as required


  • 3 + years automobile estimating experience
  • Professional/technical designation would be preferred
  • Strong knowledge of estimating software (Mitchell)
  • Excellent investigative and analytical skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Excellent negotiation skills
  • Strong ability to communicate effectively, both verbally and in writing
  • Strong customer service skills
  • Position requires the ability to lift up to 10 lbs on a daily basis and low mobility throughout the branch buildings to meet internal customer needs

Benefits and Other Total Rewards Components Include:

  • Medical, Dental and Vision
  • Flexible spending accounts (FSA)
  • Voluntary benefit plans – accident, hospital indemnity and critical illness
  • Supplemental short and long-term disability benefits
  • Life insurance
  • Enhanced 401K plan
  • Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
  • You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
  • Tuition Assistance and much more

If you have questions about compensation and benefits, please contact our Human Resources department at 858-874-5404 or email

Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.  If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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Nearest Major Market: San Diego