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Property Claims Supervisor

Date: Mar 27, 2021

Location: San Diego, CA, US, 92108

Company: Wawanesa Insurance

 

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.

 

Job Overview

The Claims Supervisor, Property contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the Property claims team, focusing on the achievement of key business goals and customer service standards.  

 

Job Responsibilities

  • Provide exceptional customer service
  • Coordinate and supervise daily activities of Property claims team
  • Provide guidance and leadership to staff and specialists
  • Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
  • Conduct or contribute to employee development, and employee performance management through coaching and supporting the development of their team’s technical skills and competencies
  • Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
  • Provide direction and leadership in areas such as: coverage analysis, liability determination, investigation, policy, damage identification and estimation, interpretation, settlement negotiations and establishing reserves for various types of property claims
  • Perform other duties as assigned

Qualifications

  • 5 + years progressive claims adjusting experience, with at least 2+ years of property claims adjusting experience  
  • College /University degree preferred
  • Insurance industry professional designation preferred and a desire to continue relevant industry education
  • Effective customer service skills including empathy and concern for our customers 
  • Excellent communication skills, both written and oral 
  • Excellent investigative and analytical skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
  • Ability to coach, guide, and positively motivate employees
  • Excellent knowledge of various types of property policies
  • Detail oriented with a critical degree of accuracy regarding data entry 
  • Exceptional advanced negotiation skills 
  • Position requires the ability to lift up to 5 lbs on a daily basis
  • Position requires low mobility throughout the building to meet internal customer demands.
     

 

Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.  If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process.  You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at SD_human_resources@wawanesa.com.

 


Nearest Major Market: San Diego