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Manager, Facilities Operations

Date: Jun 28, 2019

Location: San Diego, CA, US, 92108

Company: Wawanesa Insurance


Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.


Job Overview

Reporting to the Director of Facilities, the Facilities Operations Manager oversees the daily operations and maintenance of the company headquarters buildings and leased field offices.


Job Responsibilities

  • Manage facilities daily operations, maintenance, and repairs through a combination of self-performed and contracted services.
  • Develop and execute a preventive maintenance program of planned inspections and services.
  • Effect repair of building components and systems.
  • Oversee contracted building services delivery for custodial services, landscaping maintenance, security services, mail services, mechanical, electrical, and plumbing maintenance, emergency generator maintenance, general building maintenance, and numerous other work place services.
  • Administer service contracts for all facilities-related services.
  • Periodically and competitively re-bid supply and service contracts to ensure best value contracts.
  • Develop and execute annual budget for facilities operations and maintenance; monitor and report variances.
  • Prepare business cases for operations and maintenance initiatives.
  • Benchmark facilities operating costs and maintenance practices.
  • Support facilities renovation and relocation projects.
  • Establish and foster relationships within the company and with contracted business partners.
  • Develop, monitor, and report facilities team performance metrics.
  • Hire and train facilities operations staff; develop performance-based goals for staff.
  • Ensure staff training and development in operations management practices.
  • Ensure compliance with federal, state, and city health, safety, and environmental standards and building codes.
  • Perform other duties as assigned.


  • Bachelor’s degree in engineering, business management, or a related discipline.
  • 7 to 10 years of facilities management experience in positions of increasing responsibility, with at least 5 years in supervisory roles.
  • Experience utilizing an integrated work management system (IWMS) in a facilities environment.
  • Experience in developing and managing facilities budgets.
  • Familiarity with administration of commercial contracts and a fundamental understanding of business law.
  • Experience in vendor management and quality assurance.
  • Experience in developing metrics and scorecards for facilities management.
  • Skills in negotiation, facilitation, and influencing.
  • Strong leadership, interpersonal, and team-building skills.
  • Strong organizational management skills to manage competing priorities, and multiple concurrent activities.
  • Focus on customer service.
  • Attention to detail with the ability to understand the larger goal.
  • Exceptional written and verbal communications skills and presentation skills.
  • Strong business acumen; ability to evaluate the costs, benefits, and risks of alternatives when making decisions.
  • Proficiency with Microsoft Office suite.
  • Must be able to read, write, and speak English fluently.
  • Ability to travel up to 20 percent of the time.
  • Certification as a Certified Facilities Manager (CFM) by IFMA, Facilities Management Administrator (FMA) by BOMI, or similar professional certification is a plus.
  • Experience in managing a geographically-dispersed facilities portfolio.
  • Bi-lingual in English and Spanish a plus.


Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.  If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process.  You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at


Nearest Major Market: San Diego

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