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Inside Claims Representative II - Total Loss

Date: May 3, 2022

Location: San Diego, CA, US, 92108 Denver, CO, US, 80123 Sacramento, CA, US, 95652 Phoenix, AZ, US, 85001 Los Angeles, CA, US, 90001 Dallas, TX, US, 75201 Riverside, CA, US, 92501 Fort Collins, CO, US, 80526 Orange County, CA, US, 92859 Keller, TX, US, 76248 Las Vegas, NV, US, 89107 Tucson, AZ, US, 85641

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live and work in any state where Wawanesa currently operates in the U.S.

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

The Inside Claims Representative II – Total Loss contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex auto total loss claims utilizing telephone and written correspondence, working directly with repair facilities, customers, and appraisers.  


Compensation: Depends on experience and varies by state. 


Colorado Compensation 

  • The pay range for this position is $25.06 -$37.59 per hour, depending on experience.
  • This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.


Job Responsibilities 

  • Provide exceptional customer service through empathy, understanding of customer needs, and proactive handling 
  • Interpret policy wordings, determine policy coverage and ensure appropriate reserving 
  • Obtain and evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses and validate total loss evaluation
  • Negotiate settlement of total loss claims with insureds, claimants, and attorneys to reach fair and equitable settlements 
  • Communicate with repair facilities, lien holders, tow facilities, and other vendors to obtain relevant information to settle claim
  • Coordinate services with vendors and service providers, such as rental and salvage
  • Secure documents needed to process titles and salvage of vehicles
  • Manage pending claims and workload timely and proactively to expedite total loss settlements
  • Maintain accurate records based on company standards and policies within the claims system
  • Remain up-to-date with legislative changes and trends in the insurance industry
  • May also manage salvage inventory by resolving release issues, setting minimum bids, reviewing bid approval requests, reviewing aging inventory, and resolving title problems
  • Perform other duties as assigned


  • Minimum 2+ years of insurance adjusting experience 
  • Effective customer service skills including empathy and concern for our customers 
  • Strong communication skills, both written and oral 
  • Strong investigative and analytical skills
  • Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry 
  • Strong negotiation skills 
  • College/University degree is preferred
  • Position requires the ability to lift up to 5 lbs on a daily basis


Benefits and Other Total Rewards Components Include:

  • Medical, Dental and Vision
  • Flexible spending accounts (FSA)
  • Voluntary benefit plans – accident, hospital indemnity and critical illness
  • Supplemental short and long-term disability benefits
  • Life insurance
  • Enhanced 401K plan
  • Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
  • You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
  • Tuition Assistance and much more


If you have questions about compensation and benefits, please contact our Human Resources department at 858-874-5404 or email



Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.  If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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Nearest Major Market: San Diego