Share this Job

Desktop Support

Date: Apr 30, 2022

Location: San Diego, CA, US, 92108

Company: Wawanesa Insurance

 

This role requires you to be physically on-site in a Wawanesa office at all times. 
 

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.
 

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

 

Job Overview

Working under general supervision, the Desktop Support Technician  supports Wawanesa’s endpoint devices by providing second level technical support and assistance. The Technician performs maintenance activities throughout a specific region or across the enterprise to keep the desktop platform current, secure and stable.  

 

Schedule: 37.5 hours a week with possible Saturdays, overtime and nights.

 

Job Responsibilities

  • Provides general troubleshooting for hardware, software, printers, mobile devices, and phone related issues, in accordance with established service levels.
  • Provides timely user account support and troubleshooting for various applications.
  • Follows pre-defined processes to complete service requests.
  • Executes hardware lifecycle process (procure, deploy and dispose). 
  • Images and configures computers on a timely basis.
  • Assists with moves of all IT related equipment inclusive of computers, peripherals, phones and printers.
  • Maintains functionality of office machines, such as audio/visual equipment, UPS, security cameras, etc.
  • Executes workstation recovery events including issue resolution and providing guidance to staff during disaster recovery events. 
  • Performs system maintenance activities, including application patching and backups.
  • Works with others, both internally and externally, to complete requests and issues in a productive and courteous manner.
  • Uses sound judgement to review and escalate issues as required.
  • Communicates progress and escalates for assistance. 
  • Maintains ticket creation/retrieval to ensure accountability and accurate follow-up, escalating when necessary.
  • Makes suggestions for process updates or changes for efficiency. 
  • Protects client data and privacy.
  • Performs other duties as assigned.

Qualifications

  • 1 to 3 years’ experience working in a diverse enterprise technology environment with a focus on strong customer service.
  • Obtained or currently pursuing post-secondary technical certification. Experience may substitute for education or certification.
  • Basic skills in solving Microsoft Windows and Microsoft Office issues.
  • Experience with deploying and supporting mobile technologies such as Apple and Android devices. 
  • Experience with diagnosing desktop hardware issues. 
  • Knowledge of supporting printer hardware and software.
  • Knowledge of networking and telephony platforms.
  • Working knowledge of Microsoft Windows and Microsoft Office suite.
  • Ability to lift up to 30 lbs. on a daily basis.
  • Requires high mobility throughout several buildings or branches, including the ability to meet the physical demands of lifting, squatting, bending and pushing carts with heavy equipment. 
  • Requires a flexible work schedule. On occasion work will be done outside normal business hours to accommodate business needs. 
  • Good communication, negotiation and customer service skills with the ability to clarify and ensure understanding.
  • Good organizational skills by prioritizing and reprioritizing tasks appropriately.
  • Ability to maintain professionalism and decorum, while multi-tasking in a fast paced and detail-oriented atmosphere.
  • Ability to work collaboratively with team members and share knowledge. 
  • Ability to maintain confidentiality when working with sensitive data.
  • Basic troubleshooting and problem-solving skills.
  • Good time management and attention to detail to ensure completion of tasks in an accurate and timely manner.
  • Basic knowledge of ITIL processes is considered an asset.

Wawanesa General Insurance Company is an equal opportunity employer and we are committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at sdloa@wawanesa.com
 

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.


All Wawanesa job applicants are subject to Wawanesa's Privacy Policy


Nearest Major Market: San Diego