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Desktop Support

Date: Jun 4, 2021

Location: San Diego, CA, US, 92108 Las Vegas, NV, US, 89107

Company: Wawanesa Insurance

 

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.

 

Job Overview

Working under general supervision, the Information Technology Support Technician I supports Wawanesa’s endpoint devices by providing second level technical support and assistance. The Technician performs maintenance activities throughout a specific region or across the enterprise to keep the desktop platform current, secure and stable.  

 

Job Responsibilities

  • Provides general troubleshooting for hardware, software, printers, mobile devices, and phone related issues, in accordance with established service levels.
  • Provides timely user account support and troubleshooting for various applications.
  • Follows pre-defined processes to complete service requests.
  • Executes hardware lifecycle process (procure, deploy and dispose). 
  • Images and configures computers on a timely basis.
  • Assists with moves of all IT related equipment inclusive of computers, peripherals, phones and printers.
  • Maintains functionality of office machines, such as audio/visual equipment, UPS, security cameras, etc.
  • Executes workstation recovery events including issue resolution and providing guidance to staff during disaster recovery events. 
  • Performs system maintenance activities, including application patching and backups.
  • Works with others, both internally and externally, to complete requests and issues in a productive and courteous manner.
  • Uses sound judgement to review and escalate issues as required.
  • Communicates progress and escalates for assistance. 
  • Maintains ticket creation/retrieval to ensure accountability and accurate follow-up, escalating when necessary.
  • Makes suggestions for process updates or changes for efficiency. 
  • Protects client data and privacy.
  • Performs other duties as assigned.

Qualifications

  • 1 to 3 years’ experience working in a diverse enterprise technology environment with a focus on strong customer service.
  • Obtained or currently pursuing post-secondary technical certification. Experience may substitute for education or certification.
  • Basic skills in solving Microsoft Windows and Microsoft Office issues.
  • Experience with deploying and supporting mobile technologies such as Apple and Android devices. 
  • Experience with diagnosing desktop hardware issues. 
  • Knowledge of supporting printer hardware and software.
  • Knowledge of networking and telephony platforms.
  • Working knowledge of Microsoft Windows and Microsoft Office suite.
  • Ability to lift up to 30 lbs. on a daily basis.
  • Requires high mobility throughout several buildings or branches, including the ability to meet the physical demands of lifting, squatting, bending and pushing carts with heavy equipment. 
  • Requires a flexible work schedule. On occasion work will be done outside normal business hours to accommodate business needs. 
  • Good communication, negotiation and customer service skills with the ability to clarify and ensure understanding.
  • Good organizational skills by prioritizing and reprioritizing tasks appropriately.
  • Ability to maintain professionalism and decorum, while multi-tasking in a fast paced and detail-oriented atmosphere.
  • Ability to work collaboratively with team members and share knowledge. 
  • Ability to maintain confidentiality when working with sensitive data.
  • Basic troubleshooting and problem-solving skills.
  • Good time management and attention to detail to ensure completion of tasks in an accurate and timely manner.
  • Basic knowledge of ITIL processes is considered an asset.

 

Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.  If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process.  You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at SD_human_resources@wawanesa.com.

 


Nearest Major Market: San Diego