Claims Supervisor - Material Damage (Remote)
Date: Aug 21, 2024
Location: San Diego, CA, US, 92108 Phoenix, AZ, US, 85001 Keller, TX, US, 76248 El Paso, TX, US, 79900 Austin, TX, US, 73301 Dallas, TX, US, 75201 Los Angeles, CA, US, 90001 Houston, TX, US, 77002 West Linn, OR, US, 97068 Sacramento, CA, US, 95652 TX, US, 78006 Tucson, AZ, US, 85641 Colorado Springs, CO, US, 80901 Spokane, WA, US, 99201 Long Beach, CA, US, 90806 Salt Lake City, UT, US, 84105 Yakima, WA, US, 98901 Las Vegas, NV, US, 89107 Denver, CO, US, 80123
Company: Wawanesa Insurance
Job ID: 8337
Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-winning customer service.
We are proud to be a subsidiary of the Auto Club of Southern California (AAA). Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.
We are proud to offer employees the flexibility to choose where they want to work. In this role, you can work from home (remote), in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.
Job Overview
The Claims Supervisor - Material Damage contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards. This position will oversee a team of Inside Auto Claims Desk Appraisers.
Compensation: Depends on experience and varies by location.
California Compensation:
- The pay range for this position is $82,477 - $123,715 annually, depending on experience.
- This position is considered exempt for purposes of wage-hour law
Colorado Compensation:
- The pay range for this position is $74,979 - $118,092 annually, depending on experience.
- This position is considered exempt for purposes of wage-hour law
Nevada Compensation:
- The pay range for this position is $78,728 - $118,092 annually, depending on experience.
- This position is considered exempt for purposes of wage-hour law
Washington Compensation:
- The pay range for this position is $74,979 - $112,468 annually, depending on experience.
- This position is considered exempt for purposes of wage-hour law
Job Responsibilities
- Provide exceptional customer service
- Coordinate and supervise daily activities of claims team
- Provide guidance and leadership to staff and specialists
- Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
- Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies,
- Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
- Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
- Perform other duties as assigned
Qualifications
- 5 + years progressive auto insurance adjusting experience
- College /University degree preferred
- Insurance Professional Designation and a desire to continue relevant industry education (CPCU, etc.)
- Effective customer service skills including empathy and concern for our customers
- Excellent communication skills, both written and oral
- Excellent investigative and analytical skills
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
- Ability to coach, guide, and positively motivate employees
- Excellent knowledge of automobile, habitational, farm and commercial policies
- Excellent knowledge of medical and legal terminology
- Detail oriented with a critical degree of accuracy regarding data entry
- Exceptional advanced negotiation skill
Benefits and Other Total Rewards Components Include:
- Medical, Dental and Vision
- Flexible spending accounts (FSA)
- Voluntary benefit plans – accident, hospital indemnity and critical illness
- Supplemental short and long-term disability benefits
- Life insurance
- Enhanced 401K plan
- Paid time off (PTO) accrued at 0.0885 hours/per hour worked to a maximum annual accrual of 23 days (172.5 hours)
- You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
- Tuition Assistance and much more
If you have questions about compensation and benefits, please contact our Human Resources department at 858-874-5404 or email SD_human_resources@wawanesa.com.
Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at sdloa@wawanesa.com.
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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Nearest Major Market: San Diego