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Claims Service Representative II

Date: Nov 22, 2021

Location: San Diego, CA, US, 92108 Phoenix, AZ, US, 85001 Long Beach, CA, US, 90806 Los Angeles, CA, US, 9001 Orange County, CA, US, 92859 Colorado Springs, CO, US, 80901 Fort Collins, CO, US, 80526 Tucson, AZ, US, 85641 Denver, CO, US, 80123 Sacramento, CA, US, 95652 San Bernardino, CA, US, 92410

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home, work from the office or a hybrid of time spent at both. You may live and work in any state where Wawanesa currently operates in the U.S.

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

Are you looking for opportunities for growth?  Carve out a career path as a Claims Service Representative in Wawanesa’s remote working and learning environment! Flexibility in working from home or in the nearest office is available. 


Join the team that is dedicated to offering award winning Member service, recognized by JD Power for having the highest customer satisfaction score for the second year in a row. Get paid to learn how the claims process works and the secrets to delivering world class claim service to our Members in their time of need – after they’ve experienced an accident. In this exciting role, you will be gathering facts about the accident, talking to the parties involved, investigating claim details, and setting up services for our Members so they can get back on the road as soon as possible. Wawanesa will give you room to tap into your abilities, develop new skills, and promote into other competitive roles within the company. If you have been searching for your forever career, Wawanesa is the place for you!

Let’s get together to discuss how we can get your career started today.


Compensation: Varies by state and depends on experience


*Colorado only:
•   The pay range for this position is $22.35 -$33.53 per hour, depending on experience.
•   This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.


Schedule: Your training and regular schedule may be a split shift schedule:
•   Monday through Friday, Start time 11:30 a.m. Pacific Time, 1 day off during business week
•   Saturday, 8:00 a.m. to 4:30 p.m. Pacific Time
•   Sundays off


Job Responsibilities
•   Provide exceptional customer service
•   Within a limited scope, interpret policy wordings, determine policy coverage, and ensure appropriate reserving
•   Within a limited scope, evaluate losses to determine liability
•   Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities in order to quantify losses
•   Coordinate services with vendors and service providers
•   Within a limited scope, Adjust claims from inception to completion in a proactive manner
•   Maintain accurate records based on company standards and policies within the claims system
•   Perform other duties as assigned


•   One year of insurance adjusting experience preferred
•   Exceptional customer service skills demonstrating empathy and concern for customer satisfaction
•   Good communication skills, both written and oral
•   Good investigative and analytical skills
•   Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
•   Detail oriented with a critical degree of accuracy regarding data entry
•   Good negotiation skills
•   College/University degree is preferred
•   Position requires the ability to lift up to 5 lbs on a daily basis
•   Position requires low mobility throughout the branch buildings to meet internal customer demands


Benefits and Other Total Rewards Components Include:
•   Medical, Dental and Vision
•   Flexible spending accounts (FSA)
•   Voluntary benefit plans – accident, hospital indemnity and critical illness
•   Supplemental short and long-term disability benefits
•   Life insurance
•   Enhanced 401K plan
•   Paid time off (PTO) accrued at 0.0693 hours/per hour worked to a maximum annual accrual of 18 days (135 hours)
•   You will be eligible for Wawanesa’s annual bonus plan, entitled “Goal Achievement Plan” (GAP), that rewards employees for driving Wawanesa’s success.
•   Tuition Assistance and much more


If you have questions about compensation and benefits, please contact our Human Resources department at 858-874-5404 or email

Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.  If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. Reasonable accommodations are also provided for other protected reasons such as religious creed. You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

Nearest Major Market: San Diego