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Claims Service Representative I

Date: Jun 10, 2021

Location: San Diego, CA, US, 92108

Company: Wawanesa Insurance

 

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders through nine regional offices and 41 service offices in Canada and the United States.  Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience, advancement on a growing team.

 

Job Overview

Claim Service Ambassadors I contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable recording and assigning of auto and/or property claims by means of telephone and written correspondence.

 

Schedule:
Split schedule with Sundays and 1 weekday off
     •Monday through Friday, 11:30 a.m. to 8:00 p.m. PST
     •Saturday,  8:00 a.m. to 4:30 p.m. PST

 

Job Responsibilities

  • Provide exceptional customer service
  • Within a limited scope, interpret policy wordings, determine policy coverage and ensure appropriate reserving
  • Within a limited scope, evaluate losses to determine liability
  • Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
  • Coordinate services with vendors and service providers
  • Within a limited scope, Adjust claims from inception to completion in a proactive manner
  • Maintain accurate records based on company standards and policies within the claims system
  • Perform other duties as assigned

Qualifications

  • Exceptional customer service skills demonstrating empathy and concern for customer satisfaction
  • Good communication skills, both written and oral 
  • Good investigative and analytical skills
  • Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry 
  • Good negotiation skills 
  • College/University degree is preferred
  • Position requires the ability to lift up to 5 lbs on a daily basis
  • Position requires low mobility throughout the branch buildings to meet internal customer demands
     

 

Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.  If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process.  You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at SD_human_resources@wawanesa.com.

 


Nearest Major Market: San Diego