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Senior Quality Assurance Specialist - Commercial Underwriting Excellence

Date: Mar 14, 2023

Location: Remote - Canada, CA

Company: Wawanesa Insurance

Job ID: 5985 

We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador and/or the Yukon. 


The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

Working under minimal supervision, the Senior Quality Assurance Specialist is responsible for the creation, maintenance, and utilization of quality assurance within the Commercial Insurance Underwriting function. The successful candidate will work with their leader in ensuring that corporate underwriting policies, procedures and controls are working effectively and in support Wawanesa’s strategic goals and objectives.


Job Responsibilities

  • Lead and coordinate the regional underwriting file review program for Canadian regions to ensure adherence to our underwriting guidelines, policies, procedures and authorities
  • Perform independent quality assurance reviews on an ad hoc basis 
  • Lead and coordinate the development and implementation of an automated business review program for Canadian regions to validate adherence to authority and adequacy of controls
  • Analyze results to identify trends, make observations, and recommend actions that changes in behaviour for improved results and achievement of strategic objectives
  • Contribute to the design and implementation of best practices and documentation for identifying and mitigating risk in alignment with corporate strategies
  • Participate in underwriting initiatives with underwriting leaders across our Canadian regions, develop action plans and follow up to drive financial results and efficiencies
  • Assist with the management of responses to internal and external audit findings
  • Support initiatives relating to governance and compliance as required
  • Maintain awareness of industry trends and changes to ensure Wawanesa is prepared to respond in a manner consistent with our vision and values
  • Maintain, track, and ensure timely response to various operational reporting deadlines as assigned
  • Promotes the Company's Code of Conduct and values, and models’ behaviors that align to these principles
  • Commitment to continuous learning
  • Perform other duties as assigned


  • Minimum of 7 years commercial underwriting experience
  • Experience conducting quality assurance reviews 
  • Post-secondary education and/or completion of a Property and Casualty industry designation
  • Ability to use critical thinking, logic, critical reasoning and good judgement to get to the root of issues
  • Excellent analytical and problem-solving skills, with the ability to conduct detailed analysis of information and to select and implement best solutions in a timely manner
  • Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the audience and present information or arguments in a convincing manner
  • Strong planning and organizing skills, with the ability to develop and prioritize effective plans that define activities, resources and timelines
  • Proficiency in Excel, Word, PowerPoint, and Power BI 
  • Farm and auto underwriting experience considered an asset
  • Bilingual in French and English is not required but considered beneficial
  • Ability and willingness to travel



Wawanesa is proud to be one of Manitoba's Top Employers for 2022 recognizing that we are an exceptional place to work!

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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