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Senior Accident Benefits Representative (Remote within Alberta)

Date: Mar 1, 2023

Location: Lethbridge, AB, CA, T1H-3R7 Calgary, AB, CA, T2R-0E4 Edmonton, AB, CA, T6E-6A8 Red Deer, AB, CA, T4R-1M9

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: Alberta.

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

The Accident Benefits Representative Sr. contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of large, complex injury claims falling under relevant legislation.


**This position supports the province of Alberta, must be able to work in the area.

Job Responsibilities

  • Provide exceptional customer service
  • Adjustment of Accident Benefits claims of high complexity to catastrophic complexity injury claims
  • Interpret policy wordings , determine policy coverage and ensure appropriate reserving
  • Investigate and manage first party injury claims by telephone and correspondence
  • Coordinate services with vendors and service providers
  • Communicate with injured members in a timely and proactive manner, by means of voice to voice, written or digital correspondence, ensuring all inquiries are effectively dealt with in a timely and empathetic manner.
  • Liaise with claimants, doctors and rehabilitation specialists
  • Manage Accident Benefit Claims in litigation, mediation or arbitration processes. Provide instruction to assigned counsel.
  • Adjust claims from inception to completion in a proactive manner
  • Provide clear and consistent file documentation based on Standard of Work and Wawanesa's Proactive Case Management.
  • Keep apprised of current changes and trends in the accident benefits/insurance industry through legislation, arbitration decisions, case law, etc.
  • Provide technical advice and guidance to junior staff   Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff
  • Perform other duties as assigned


  • 4+ years insurance adjusting experience in progressive roles
  • Chartered Insurance Professional (CIP) designation or near completion
  • Excellent knowledge of medical terminology
  •  Exceptional customer service skills including empathy and concern for our customers
  • Excellent communication skills, both written and oral
  • Exceptional investigative and analytical skills including decision making and critical thinking skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Exceptional negotiation, decision making and critical thinking skills
  • College/University degree preferred


Additional Information:

  • Number of hours per week: 37.5
  • Core business hours: 8:00AM to 4:30PM MT
  • Schedule: Monday to Friday, during core business hours (Mountain Time Zone)
  • Location: Anywhere in Alberta

Wawanesa is proud to be one of Manitoba's Top Employers for 2022 recognizing that we are an exceptional place to work!

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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