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Director, Commercial Insurance National Initiatives & Quality Assurance

Date: Jul 21, 2022

Location: Toronto, ON, CA, M2P-2B7 Edmonton, AB, CA, T6E-6A8 Vancouver, British Columbia, CA, V6J-4Y3 Remote - Canada, CA Calgary, AB, CA, T2R-0E4 Moncton, New Brunswick, CA, E1E-4R5 Winnipeg, MB, CA, R3C-3P1

Company: Wawanesa Insurance


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may live in and work in any of the following locations: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador and/or the Yukon.

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada’s largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada. With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States. Wawanesa is thrilled to be named one of Canada’s Best Employers by Forbes for 2022. This certification recognizes us as a leading employer and reinforces that we’re a company that values our people for who they are and the work they do to support our customers, communities, and brokers. Wawanesa is also a Manitoba Top Employer for 2022 recognizing that we are an exceptional place to work. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview

The Director Commercial Insurance National Initiatives & Quality Assurance is a key member of the Commercial Insurance Executive Leadership Team. 


In this role, you will work closely with the VP and all Commercial Insurance Directors to contribute to Wawanesa's success by leading the Commercial Insurance Quality Assurance program, the design, delivery and governance of our Underwriting Knowledge Site, Commercial Insurance Training Initiatives, internal Executive Office Communications and Standard Work initiatives, and oversees the Wordings & Product Licensing across Commercial Property & Casualty, Farm and Commercial Auto Portfolios. 


Job Responsibilities

  • Lead three separate teams, who are responsible for Quality Assurance, National Initiatives and Wordings across all commercial portfolios.
  • Works with the Commercial Insurance VP and Commercial Directors to develop the communication and implementation strategies for National Initiatives to optimize execution, change management, and reinforcement by Regional Teams.
  • Works in partnership with the VP of Commercial Insurance to develop all communications and reports to relevant stakeholders.
  • Lead the Quality Assurance Strategy and Framework, including the design, development, documentation, implementation and reporting of all Quality Assurance and Governance related activities for Commercial Insurance.
  • Develop the Commercial Insurance Training Strategy and work in partnership with Product Teams, Regional Teams, and Learning & Development to establish annual national training priorities and delivery schedule across all lines of business.
  • Lead the content management strategy for Commercial Insurance content housed on the Underwriting Knowledge Site, working in partnership with all relevant stakeholders.
  • Lead the communication and national training strategy for Regional Teams including oversight, development and implementation of the Commercial Insurance Onboarding program for Regional Underwriting Teams.
  • Oversee Standard Work and Best Practices, and lead initiatives related to driving efficiency and consistency in partnership with Operational Excellence and Regional Teams, while maintaining quality across Commercial Insurance.
  • Oversee Commercial Insurance Wordings, Contract Language and Product Licensing.
  • Build talent by attracting, developing and retaining a team of highly engaged individuals with sufficient knowledge, skills and experience to fulfill the requirements of the organization’s strategic goals.
  • Oversee, coach and provides leadership to staff to ensure work environment is respectful, challenging and rewarding.


  • Ten+ years of Commercial Underwriting Insurance experience.
  • A minimum of 5-years experience managing leaders, and/or working in a national leadership role.
  • Post-secondary education, and/or completion of a Property and Casualty Industry Designation.
  • Technical competence in automobile, farm and/or property/casualty underwriting with a solid understanding and application of best practices in commercial insurance.
  • Strong planning and organizing skills, with the ability to multitask and prioritize effectively.
  • Ability to use critical thinking, logic, critical reasoning and good judgement to get to the root of issues.
  • Excellent analytical and problem-solving skills, with the ability to conduct detailed analysis of information and to select and implement best solutions in a timely manner.
  • Excellent written communication skills.
  • Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the intended audience
  • Excellent attention to detail with the ability to develop relevant information and produce quality deliverables.
  • Proven ability to work collaboratively in a team and remote environment.
  • Bilingual in French and English is not required but considered a strong asset. 




Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,


If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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