Manager, Claims - Auto
Date: Dec 5, 2025
Location: Ottawa, ON (Hybrid), CA North York - Toronto, ON (Hybr, CA Moncton, NB (Hybrid), CA Montreal, QC (Hybrid), CA Dartmouth, NS (Hybrid), CA
Company: Wawanesa Insurance
Job ID: 9609
Employment Type: Existing Role
Working Business Language: English
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $110, 000- $150, 000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC, Moncton, NB; Dartmouth; NS.
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Claims Manager- Auto Physical Damage, contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team focusing on the achievement of departmental, regional and corporate key business goals and customer service standards.
Job Responsibilities
- Provide exceptional customer service.
- Provide leadership, mentorship and development to the claims team.
- Ensure efficient and effective performance of staff to ensure claim service levels and customer service.
- Identify and addresses training and developmental needs within the department.
- Provide direction on complex files.
- Work with Human Resources to ensure staff vacancies are filled.
- Ensure compliance with corporate reporting standards.
- Execute annual review of claims files for quality and service.
- Conduct employee performance management and salary review process.
- Submit annual department budget and monitor variances.
- Maintain positive relationships with local industry and regulatory bodies.
- Remain up-to-date with changes to legislation and trends in the insurance industry.
- Performs other duties as assigned.
Qualifications
- 10+ years of progressive experience in Auto Claims with advanced technical knowledge of commercial auto claims handling, including 5+ years of people management experience.
- College Diploma or University Degree (experience may substitute for education).
- Chartered Insurance Professional Designation (or equivalent Property and Casualty industry designation) and a desire to continue relevant industry.
- Effective customer service skills including empathy and concern for our customers.
- Excellent communication skills, both written and oral.
- Advanced analytical, problem-solving, and strategic thinking abilities with sound business acumen.
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
- Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures.
- Demonstrated ability to lead and develop high-performing teams, fostering a culture of engagement, accountability, and continuous improvement.
- Exceptional advanced negotiation skills.
- Bilingualism in French & English is considered an asset.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.