Claims Technical Specialist - Casualty (Remote or Hybrid within Ontario)

Date: May 23, 2023

Location: Ontario, CA

Company: Wawanesa Insurance

Job ID: 6502 

Working Business Language: English


We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work from any of the following locations: Ontario


The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under minimal supervision, the Claims Technical Specialist – Casualty contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by supporting the Ontario region casualty claims operations leadership team and adjusting function, driving continuous improvement.


Job Responsibilities 

  • Perform ongoing support and subject matter expertise on claims file handling, strategy, action planning and resolution
    • Lead and manage regional large loss process 
    • Chair large loss meetings and ensure appropriate escalation 
  • Provide ongoing support to the casualty leadership team
  • Provide high level oversight of the most complex claims handled within the region, ensuring that robust, proactive action plans are established
  • Issue settlement and reserve authority where appropriate
  • Prepare and conduct training where appropriate
  • Mentor and develop team members through the sharing of knowledge and best practices 
  • Perform other duties as assigned


  • Minimum of 10 years Property and Casualty claims experience 
  • Expert knowledge of personal lines liability claims is required
  • Expert knowledge of coverage wordings, policy interpretation, case law, legislation, and insurance regulations 
  • Proficient knowledge of property damage and commercial liability claims is preferred 
  • Knowledge of US claims is an asset
  • Completed CIP or equivalent Property and Casualty industry designation 
  • College/University degree preferred 
  • Excellent knowledge of Microsoft Office Suite, including Power Point and Excel 
  • Excellent analytical and problem-solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions in a timely manner 
  • Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the audience and present information or arguments in a convincing manner 
  • Good negotiation skills, with the ability to present information in a convincing manner
  • Excellent teamwork skills, with the ability to ensure group objectives are met 


Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work! 

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. 

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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