Supervisor, Claims - Special Investigation Unit

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Date: Feb 17, 2026

Location: North York - Toronto, ON (Hybr, CA Dartmouth, NS (Hybrid), CA Edmonton, AB (Hybrid), CA Ottawa, ON (Hybrid), CA Moncton, NB (Hybrid), CA Montreal, QC (Hybrid), CA Winnipeg, MB (Hybrid), CA Lethbridge, AB (Hybrid), CA Vancouver, BC (Hybrid), CA Calgary, AB (Hybrid), CA Kitchener, ON (Hybrid), CA Wawanesa, MB (Hybrid), CA

Company: Wawanesa Insurance

 

Job ID: 9769 


Employment Type: Existing Role

Working Business Language: English. This role requires regular interaction with customers in Canada where the primary business language utilized is English.  As such, the successful candidate must be fully proficient in English.  
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $85,000- $125,000. Candidates with salary expectations outside of the range are still encouraged to apply.

 

About Us
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC, Moncton, NB; Dartmouth; NS. 
 

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com. 


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
 

Job Overview

The Claims Supervisor, Special Investigation Unit contributes to Wawanesa’s goal of delivering an exceptional Counter Fraud program by providing leadership to the Special Investigation Unit (SIU), focusing on the achievement of key business goals and protecting the interests of the company, its insureds, and our communities. 


Job Responsabilities

 

  • Oversee and coach the SIU Investigative team to ensure the work environment is respectful, challenging, and rewarding, and employees are maximized to their full potential while contributing to the achievement of the company’s goals.
  • Manage SIU service standards by organizing, distributing, and monitoring work flow and setting priorities to ensure maximum quality, efficiency and productivity as guided by corporate policies, procedures and business plans.
  • Identify and recommend policy and process changes to support SIU engagement, productivity, and consistency.
  • Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of technical competencies.
  • Conduct periodic review of SIU investigative files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives.
  • Provide subject matter expertise, direction, leadership, and training with respect to investigative and counter fraud strategy.
  • Foster positive working relationships with internal and external parties, including networking at industry events and support for industry wide fraud initiatives.
  • Support the development and implementation of business strategy and change for both short and long-term direction.
  • Perform other duties as assigned.

Qualifications

  • Minimum 5+ years’ experience investigating insurance claims or equivalent experience. (SIU experience an asset)
  • Minimum 2-3 years of people leadership experience.
  • Post secondary degree or insurance industry professional designation preferred.
  • Excellent customer service skills including empathy and concern for our customers.
  • Excellent communication skills, both written and oral, with the ability to present information in a convincing and accurate manner.
  • Excellent investigative, analytical, and problem-solving skills with demonstrated ability to identify opportunities for improvement and select and implement best solutions
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
  • Excellent knowledge of policy wordings in all lines of business, corporate guidelines, policies and procedures
  • Excellent attention to detail with the ability to review information carefully and comprehensively.
  • Ability to coach, guide, and positively influence employees.
  • Prior experience supervising an investigative unit or equivalent people leadership is an asset.
  • Experience with data analytics is an asset.
  • Bilingualism in French and English is considered an asset. 


Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.