Instructional Designer - Claims Optimization

Job Overview

Working under minimal supervision, this job contributes to Wawanesa’s success by providing instruction and program design expertise in the development and implementation of comprehensive training programs using a blend of learning methodologies in support of Wawanesa’s strategic initiatives and enterprise wide training programs.

 
Job Responsibilities
-Create engaging learning activities and compelling course curriculum and content that enhances retention and transfer of learning – source and use photographs, tutorials, eLearning, job aids, online videos, drawings, diagrams, animation, and charts that increase learners’ understanding as required.
-Execute on end to end planning, design, and development of training deliverables including classroom, eLearning and supporting resource materials (e.g. training curriculum, webianrs, eLearning, classroom exercises, presentations, demos, how-to videos, job aids, etc.).
-Conduct interviews / learning needs assessments to identify knowledge and skills gaps, and relevant training requirements.
-Design and develop training programs that establish learning objectives, creates knowledge and builds skills using appropriate learning methods (e.g. checks in/assessments, simulations, scenario-based questions, mentoring, on the job learning).
-Assess, determine and propose appropriate learning methods and deliverables, including eLearning, Instructor Lead (ILT) or Virtual Lead Training (VLT).
-Design and develop new, or modify existing instructional materials to support learning needs and training requirements.
-Work collaboratively with subject matter experts (SMEs) to assess stakeholder learning needs and develop appropriate curriculum to meet learning requirements.
-Collaborate proactively with project team members and other internal/external stakeholders to design and implement effective learning solutions.
-Provide train-the-trainer sessions for internal subject matter experts (SMEs).
-Develop and implement an effective evaluation process for all training programs to ensure follow up with participants and that training requirements are met.
-Incorporate technology and adult learning theory to increase offerings of training solutions (audio, video, interactions, simulations, role plays, games, etc).
-Maintain all eLearning, ILT, VLT courses for relevance, update as needed and maintain versioning.
-Coordinate training / learning events as needed.
-Perform other duties as assigned.

Qualifications

-Three to five years’ experience developing, planning and implementing training programs, with at least two years in an eLearning environment.
-Completion of post-secondary degree/certificate or equivalent experience.
-Proven working experience in instructional design and with instructional technology (Ex. Captivate).
-Excellent analytical and problem solving skills, with the ability to conduct detailed analysis of information, and to select and implement best solutions.
-Strong technical writing skills and overall writing abilities.
-Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the intended audience.
-Excellent planning and organizing skills, with the proven ability to prioritize, handle multiple assignments, work accurately within tight timelines and interact collaboratively in a team environment.
-Excellent attention to detail with the ability to develop relevant information and potential impacts.
-Ability to quickly learn and adapt to new situations and circumstances.
-Ability to deal well with ambiguity and fast-paced change.
-Previous experience on corporate strategic initiatives or large complex projects is considered an asset.
-Proficient with Microsoft Office Suite.-Certificate in Adult Education (CAE, CACE) is considered an asset.

-Bilingual (French/English) is considered an asset.

-Knowledge and experience in the insurance industry is considered an asset.

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