Claims Assistant

Job Overview

The Claims Assistant contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by gathering and recording information from customers for the purpose of establishing new claim reports and providing administrative support to the Claims Department. This role supports both financial operations and claims processing, with a strong focus on critical thinking, accuracy, and proactive problem-solving. You will be responsible for posting and voiding cheques, investigating cheque discrepancies, processing subrogation recoveries, and managing salvage remittance postings — all while ensuring timely and accurate handling of new claims and internal documentation.

Job Responsibilities

• Post and void cheques accurately; investigate and resolve cheque discrepancies using critical thinking and analytical skills.
• Post subrogation recoveries and salvage remittance transactions with precision and in a timely manner.
• Enter new claims into the claims system via fax, email, or web platforms.
• Identify, assign, and distribute claims department documents efficiently.
• Conduct database searches to support claims, financial transactions, and recovery processes.
• Ensure successful and timely transmission of documents to internal and external stakeholders.
• Perform clerical duties such as filing, sorting, faxing, copying, scanning, and indexing.
• Support the development, communication, and implementation of business changes and improvements.
• Positively influence team members by providing short-term direction and guidance to meet business objectives.
• Assist with training, problem resolution, and provide daily support to less experienced team members.
• Analyze inquiries and determine proper courses of action using multiple information systems and policy/contract manuals.
• Complete all financial and claims transactions according to company policies, audit standards, and compliance requirements.
• Deliver superior results by achieving individual and departmental financial and service goals.
• Provide national claims support across multiple regions by processing and handling various claims requests.
• Maintain accurate and up-to-date documentation and financial logs, primarily using Microsoft Excel.
• Recognize and escalate inconsistencies within internal policies and procedures for review.
• Adapt effectively and positively to immediate changes in business needs and expectations.
• Consistently meet department quality and productivity standards.
• Provide exceptional customer service to both internal and external stakeholders.
• Perform additional duties as assigned to support claims and financial operational excellence.

Qualifications

• Strong critical thinking and investigative skills for financial reconciliation.
• Previous experience working with financial transactions including cheque posting, recoveries, and remittances.
• Proficiency in Microsoft Excel and other Microsoft Office Suite applications.
• Excellent attention to detail with strong organizational and time management skills.
• Ability to manage multiple priorities while maintaining accuracy under tight deadlines.
• Effective communication and interpersonal skills.
• Experience with claims management systems or financial posting systems preferred.
• High school diploma required, post-secondary education in business, finance, insurance, or a related field preferred.