Claims Assistant - Accident Benefits
Date: Sep 3, 2026
Location: North York - Toronto, ON (Hybr, CA Edmonton, AB (Hybrid), CA Moncton, NB (Hybrid), CA Dartmouth, NS (Hybrid), CA Calgary, AB (Hybrid), CA
Company: Wawanesa Insurance
Job ID: 10303
Employment Type: Existing Role
Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Calgary, AB; Edmonton, AB; Toronto (North York), ON; Moncton, NB; Dartmouth; NS.
Working Business Language: English
Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $47,000 - $52,000. Candidates with salary expectations outside of the range are still encouraged to apply.
About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Claims Assistant - Accident Benefits provides administrative and operational support to the National Accident Benefits Claims team by ensuring the timely and accurate processing of claim-related activities. This role is responsible for managing claims documentation, processing payments, monitoring work queues, and supporting claims workflows in accordance with regulatory requirements and company processes and procedures.
Job Responsibilities
- Review, organize, and process claims documentation in accordance with regulatory requirements, company policies, and established procedures.
- Process Health Claims for Auto Insurance (HCAI) invoices, ensuring accurate tagging, matching, and payment within company protocols.
- Monitor and action assigned work queues, including HCAI matching, litigation mailbox, mediation mailbox, and vendor referral mailbox, within established turnaround times.
- Assist in maintaining complete and accurate claim files by updating claim systems with new information and supporting documentation.
- Complete claim downloading, assignment, and workflow routing activities with accuracy
- Prepare and distribute accurate correspondence while ensuring quality and attention to detail.
- Maintain productivity, quality, and service standards while managing multiple priorities in a fast-paced environment.
- Collaborate with Recovery Care Specialists to support efficient claims operations and deliver exceptional service to members.
- Perform clerical and administrative duties, including e-faxing, emailing, and preparing electronic file copies (e.g., CD/USB) to support claims processing and document requests.
- Perform other duties and special projects as assigned.
Qualifications
- High school diploma required; post-secondary education in Business Administration, Office Administration, Insurance, or a related field is considered an asset.
- Working towards, or willingness to obtain, Charted Insurance Professional (CIP) designation is an asset
- Strong working knowledge of Microsoft Office Suite (Outlook, Word, Excel, Teams) and the ability to quickly learn and adapt to new systems and technology.
- Excellent verbal and written communication skills with a customer-focused approach.
- Experience working in a fast-paced, deadline-driven environment with multiple priorities.
- Strong organizational and time management skills with the ability to prioritize completing tasks.
- Excellent attention to detail and commitment to accuracy when processing documents, payments, and claim information.
Diversity Equity, Inclusion & Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.